Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
PRIMARY DUTIES AND RESPONSIBILITIES:
Major Accountabilities:
Ensures adequate training of FCMs on relevant therapeutic area needs, internal Working Processes and Standard Operating Procedures and that of the client; Manages the hiring, performance and development of the FCMs team; Oversees and approves expenses of FCMs; Ensures regular coaching of the FCM team through regular field visits; Assist the FCMs in peak or absence periods to ensure a streamlined program from a HCP's perspective; Sets FCM Team objectives and KPIs and generates/maintains tools to generate significant performance metrics; Ensures team readiness for timely field implementation of current and future projects;
Forecasts and allocates resources to support geographical needs of the program in keeping with Key Performance Indicators;
Collaborates with the Client's point of contact in activities, issues and insights relating to the FCMs' duties and responsibilities;
Provides continuous feedback to the Senior Program manager, the Client's Point of Contact and other relevant internal and external stakeholders to ensure Best in Class status of the patient support program;
May be required to be on standby/on call as part of this role.
Responsible to report all Adverse Events to the assigned units/departments
Responsibilities include:
Client Interaction
Provide leadership on client account
Responsible for strategic program management
Ongoing communication with key client personnel to review FCMs KPI and performance reports
Develops strategies and action plan in collaboration with Program Management team and Client key stakeholders.
Team Management
Work with management team to ensure clear understanding of team mission and goals
Work with management team to help identify skills that are needed for projects or work activities and match skill requirements with available talent
Proactive management and provide direction to the FCM team
Assist in recruiting by interviewing and hiring for vacant positions
Conduct Performance Reviews and Professional Development for the FCM team
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