Practice Facilitator

Reports to: Manager, Physician Engagement and Business Development

Responsible to: Member Physicians and Clinic teams

Status: Full-time, Permanent

Schedule: Monday - Friday, Standard 38. 75 hour work week

Location: Primary Care Network Wellness Centre at #4000, 1800 194 Avenue SE; Calgary, AB
Eligible for hybrid remote work

IT TAKES AN OUTSTANDING TEAM TO DELIVER EXCEPTIONAL CARE.

The SCPCN culture is defined by 5 core values: Innovation, accountability, integrity, collaboration, and wellness. They provide a foundation on which we perform work and conduct ourselves. Our mission is to build healthier communities in south Calgary through the evolution and transformation of primary care in collaboration with our wellness partners. This is an exciting role for someone looking to use both their quality improvement and people skills. SCPCN is growing and we are looking for employees to grow with it. You will be joining a highly skilled and supportive team during an exciting time in primary care. This role will appeal to a dynamic individual who embraces change, can foster trust, and enjoys collaborating with stakeholders to see how small changes add up to make a big impact, improving healthcare delivery and patient outcomes.

SCPCN invests in our permanent roles with:

• Competitive starting pay rate commensurate with qualifications, skill set, and years of relevant job-related experience.
• 100% employer paid health, dental benefits, and employee family assistance program.
• Employer matched Group RSP/TFSA starting at 5%.
• Generous paid time off program, flexible health and wellness spending accounts, and professional development budget.

Position Summary

The Practice Facilitator (PF) is a natural relationship builder between member physicians, their clinic teams, and South Calgary Primary Care Network. Focusing on strong communication and interpersonal skills, PFs are adept at building and maintaining trust, negotiating with stakeholders, and working to support continuous quality improvement (QI) processes.

The Practice Facilitator is responsible for the implementation of the Medical Home program within SCPCN member clinics. Aspects include panel identification, maintenance and management, CII/CPAR, ASaP screening and prevention programs; EMR standardization, advanced EMR usage, and quality improvement projects. This role is responsible for providing subject matter expertise, support to the clinic staff, and advice on how best to implement new quality improvement and practice processes through mentorship and coaching.

What Does the Role Do?

Patients Medical Home (PMH):

• Support the goals and objectives of SCPCN's Medical Home program.
• Support and facilitate quality improvement projects, alongside health teams and leadership, to enhance program service delivery.
• Collaborate with clinic staff to customize workflow processes for supporting ASaP screening and prevention activities.
• Formally meet with each clinic at least monthly to discuss successes, barriers, and ongoing QI activities.
• Meet with each physician in the assigned clinic at least once a quarter.
• Support the development of EMR standardization and advanced EMR usage initiatives.

Quality Improvement:

• Help teams to generate, interpret, and analyze practice level data (qualitative and quantitative) to measure baseline and improvement.
• Understanding and interpretation of HQCA reports and other health system utilization documents and the ability to translate data into valuable practice level QI projects.

Physician Engagement:

• Build and maintain trust and collaborative team relationships with member physicians and their teams to effectively contribute to SCPCN's goals and Medical Home objectives.
• Collaborate with key stakeholder groups to inform the implementation of Medical Home initiatives, including identifying issues and potential solutions.
• Facilitate communication with primary care teams through phone or email.
• Formally meet with member physicians at least once a quarter.
• Build professional relationships to expand facilitation knowledge and experience.

Who Should Apply?

• Bachelor's degree in a related field (preferably a health discipline).
• Minimum three years' experience in change management or QI principles and methodologies.
• Preference will be given to candidates with primary care QI and/or EMR experience, including a focus on:
• Experience using practice level data to design and implement QI projects.
• Application of clinical pathways into an EMR workflow.
• Data capture and extraction capabilities of the provincial EMRs (CHR, MedAccess, Practice Solutions, Accuro, AVA or other EMR systems).
• Mentoring or training users on EMR advancement through usage and standardization.
• Experience with EMRs in an administrator or super-user role would be an asset.
• Previous experience as a coach, mentor, or facilitator would be an asset.
• Experience working with family physicians and primary care teams in a professional and confidential manner.
• A combination of education, experience, and expertise may be considered.

What Will Help You Succeed?

• Working knowledge of medical terminology, conflict management, and quality improvement frameworks.
• Persuasive personality with excellent communication skills.
• Demonstrated ability to manage and lead changes by inspiring clinical staff.
• Understand and promote QI methods and principles.
• Strong attention to accuracy & detail.
• Communicate effectively and constructively, orally and in writing.
• Understanding of primary health care delivery organizations (including family physician practices) in Alberta.
• Self-directed, with a demonstrated ability to work in a fast-paced, dynamic environment that requires flexibility and balancing of competing priorities.
• Ability to work independently and as part of a team.
• Work in a professional and confidential manner, displaying a high level of integrity and respect for others.
• Takes initiative through appropriate action and anticipating organizational needs.
• Objectivity and integrity to seek and weigh opinions and evidence - compromising where necessary on ways and means but not on principles or goals.
• Problem-solving to see multiple ways of tackling a problem and think 'outside the box. '
• Diplomacy and tact in dealing effectively with colleagues and stakeholders.
• Understands and supports the value of team-based care.
• Demonstrate a commitment to continuously improve professional skills and organizational practices.

Working Conditions:

• Normal clinic environment and remote work.
• Valid driver's license with access to a reliable vehicle as local travel to clinics is required.
• Two supervisory references required.
• Criminal background check required.

Are you ready to join us lead optimal personal and community wellness now and into the future?

If this sounds like the p.