Partner, Product Delivery

Partner, Product Delivery

São Paulo-SP, Brazil
Who We Are

In 2021, Poatek was acquired by WillowTree, an award-winning digital product consultancy recognized as one of the fastest growing and best places to work in the United States. Now rebranded as

TELUS Digital , with offices across the globe, we continue to partner with the world's leading brands, such as HBO, PepsiCo, Domino's and more, to design, build, and transform their digital products and strategies. We're looking to grow our Poatek offices in Brazil with top talent excited to collaborate with team members across the globe to deliver innovative solutions for our clients.
Location & Flexibility

This is a hybrid role that requires the ability to work in our

São Paulo office

2 times per week. Our office culture is designed to foster in-person innovation, collaboration, and connection with team members local and visiting from other global offices.
This role may have up to 25% domestic and international travel per month. In-person and on-camera virtual interaction with clients and team members in business and social settings is required.
The Opportunity

Partners individually manage a portfolio of clients (generally ~$10-15MM in revenue) within the Branch they are assigned. They directly manage Triforce and squad leaders in their portfolio in their discipline (this should include

Senior Staff and Principal

team members). This leader spends a significant amount of their time overseeing the successful delivery of project work in their portfolio, coaching squad/triforce leaders and

proactively developing relationships with executive client leaders

to offer their expertise and partnership. This position reports to the

C-level leader(s) of the Branch.

This is an opportunistically billable position. This position is primarily evaluated on delivery success, team feedback, client feedback,

growth of key accounts,

forecast accuracy, and profitability of their portfolio.
Supervisory Responsibilities

Triforce and Squad Leaders in their portfolio - Engineering Leads, Delivery Leads, Product Leads, Senior Staff ICs, Principal ICs
Indirect responsibility for all individual contributor team members in their portfolio
Directly responsible for executive client relationships across accounts in their portfolio
Responsibilities

Builds client relationships across the executive ladder and regularly conducts quarterly business reviews (QBRs) and other meetings to understand feedback, communicate team progress, establish value propositions, and drive change.
Proactively and organically communicates across client relationships to surface industry thought leadership, best practices, and drive WT's 'doctors not waiters' mentality.
Engages directly with the Triforce (i.e. attends Triforce meetings regularly) to understand in-flight work, and uses end products where possible to drive performance as part of the team.
Establishes clear value metrics across internal and external teams.
Provides effective oversight of delivery work, mitigating risk, improving practices, and strengthening client trust.
Coaches Triforces to understand the client's business drivers, develop relationships, and solve problems.
Identifies and influences decisions using reporting language, data visualization, and storytelling.
Delivers presentations, workshops, and conversations that inspire confidence and influence decisions.
Navigates high impact and difficult situations with clarity and poise, making decisions that create value for WT and clients.
Creates clarity with teams through the unique challenges inherent at each stage of client engagements.
Brings energy to moments that matter, particularly new relationships, key presentations, and recovery situations.
Effectively uses touchpoints (reviews, weekly 1:1s, coaching, feedback) to evolve the skill set of their team, and delivers performance-related feedback within a discipline, to peers, and upward with grace and clarity.
Approaches all situations (internal and external) with a solutions mindset, coaching teams to focus on what they can do.
Identifies and contributes to areas of the business that bring additional value to WillowTree, i.e. interviewing, training, contributions to the delivery playbook, etc.
Drives key business metrics including team satisfaction, client satisfaction, client retention, client effective client rate (ECR) and gross portfolio margin.
Qualifications

Partners have had demonstrated success driving team collaboration and client success
Tendency to lean into client/team collaboration and coaching
Effectively coaches triforce to positive outcomes
Effectively manages performance of immediate team
Required Skills & Abilities

Excellent verbal and written communication skills.
Excellent interpersonal and client services skills.
Excellent team and client management skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced, interactive, collaborative, and at times stressful environment.
Why Poatek / WillowTree?

Flexible hours and autonomy
Work with cutting edge technologies
Partner with global and relevant brands in the market
Collaborative team and learning ecosystem
Career development plan & growth
International travel opportunities (optional)
Some of our benefits:

Health and dental plan
Life insurance
Monthly voucher for meals, culture, education, health and mobility
Child care assistance and more!
WillowTree celebrates our differences and provides equal employment opportunities to all team members and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Diverse teams build better products. We acknowledge that the tech industry especially lacks opportunity for those who are of non-traditional backgrounds and in underrepresented groups. In order to create the best products for everyone, we know that it's important for our team to reflect the diversity of our users, and we are committed to being the change we want to see.
We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.
For more information on how we use your information, see our

Privacy Policy .
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