Summary
All activities relating to enhancing services technology integrating customer data, or capturing engines/products reliability, availability, maintenance, safety and other performance parameters. Includes hourly, nonexempt and exempt employees as well as manager roles responsible solely for these activities. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results. The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).
What you'll do:
Lead support of installed base including activities such as customer issue resolution, fleet issues, service bulletin implementation, Monitoring & Diagnostics, fleet configuration, maintenance of fleet data, and outage management.
Provide Mechanical support/resolution for LM/TM2500 & LM6000 fleet issues in MEA/Asia or where required (package and gas turbine).
Oversee technical Installation & Commissioning activities.
Ensure timely and accurate customer support via use of Service Now.
Utilize in-depth knowledge of a technical discipline and analytical thinking to execute policy/strategy.
Have knowledge of best practices and how the own area integrates with others; be aware of the competition and the factors that differentiate them in the market.
Use judgment and ability to propose different solutions outside of set parameters to address more complicated processes with technical variety.
Act as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements.
Support growth, development, and implementation of all product lines.
Energize and support customer problem resolution through preparation and delivery of technical documents.
Off-Hour availability and some travel time are required.
What you'll bring (Basic Qualifications):
BS degree preferably in Mechanical Engineering or equivalent.
Proven years of experience related to gas turbine technology.
Demonstrated ability to represent GE in customer communications, collaborating with Pole stakeholders.
Demonstrated ability to work with cross-functional team(s).
What will make you stand out:
Demonstrated Team Player.
Functional knowledge of Aero Gas turbine operation & maintenance (TM, LM2500, LM6000).
Proven interpersonal skills.
Aeroderivative gas turbine technology experience.
Self-Starter.
Strong Communication Skills.
Commercial sensitivity with a focus on customer needs.
Green Belt or Black Belt certified (GE Employees Only).
Electrical / Controls experience is desirable.
Fluency in English and Arabic Language.
About Us
GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Disclosure of your Gender or Sexual orientation is completely Voluntary and not mandatory.
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Additional Information
Relocation Assistance Provided: No
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