About the role:
Our client is seeking a highly skilled and experienced IT Manager to join their team.
This role is pivotal in delivering exceptional service to clients, managing a dedicated service team, and ensuring the smooth operation of all projects.As an IT Manager, you will be the main liaison point for clients and their immediate team.
Your role will involve working closely with clients to understand their business and technical needs, providing them with tailored solutions that add value to their operations.What you'll be doing:
Deliver and interpret technical information to clients such as reporting, budgets, support contracts, project information, and support issuesLeading technical projects with customers ranging from systems, networks, and infrastructureProactively identify potential issues and provide solutions before they escalateManage the client agreements and ensure contractual obligations are adhered toProviding leadership to a small team of engineersWhat you'll bring to the role:
3+ years of experience working within an MSP, with a solid understanding of service delivery, client management, and industry best practicesIn-depth knowledge and experience managing technical projects, particularly in areas related to infrastructure, networks, and cyber securityPrior experience working on technical design elements with a broad understanding of systems, networks, and infrastructureFamiliarity with key frameworks and standards such as Essential 8Technical project management experience including project scoping and cost initiativesITIL certifiedContract Type:
FULL_TIMESpecialism:
Information TechnologyFocus:
IT ManagementSalary:
AUD130,000 - AUD140,000 per annum + superannuationCome join our global team of creative thinkers, problem solvers, and game changers.
We offer accelerated career progression, a dynamic culture, and expert training.
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