Care Advisor

About Us:
At Uniting AgeWell, we are dedicated to empowering older adults to live life to the fullest by fostering a sense of wellbeing, choice, and independence. We strive to ensure our clients feel valued and connected within their communities, with easy access to the services they need, whether at home or in residential care. Across Victoria and Tasmania, our team of 4,300 staff and 600 volunteers are committed to delivering high-quality services and compassionate care.
Our workplace culture is anchored in the BEST philosophy - Believe, Excel, Support, and Trust - guided by our core values of Kindness, Respect, Integrity, Innovation, and Inclusion. These principles, along with our customer service charter, inform everything we do. To learn more, visit our website: unitingagewell.org.
Why Choose Uniting AgeWell - Grampians

Competitive above-award hourly rates
Salary packaging benefits up to $15,900 + $2,650 annually
Annual leave loading
Clear career pathways with extensive education and training opportunities
Comprehensive Employee Assistance Program available 24/7 for our staff
Enhanced parental leave options
A not-for-profit, values-driven organisation

About the Role:
As a Care Advisor (Case Manager) supporting our Grampians Home Care Program, based at our Ballarat site, you will be responsible for managing a caseload of clients, playing a vital role in advocating for them to remain living independently in their own homes. You will facilitate discussions and develop personalised care plans that enable our clients to live independently and safely, supported by their Home Care Package.
This is a part-time position of 60 hours per fortnight, working from Tuesday to Friday, with the potential to transition to full-time.
Key Responsibilities:

Conduct regular in-home visits to assess and support clients
Perform initial assessments of prospective clients, identifying core needs and making recommendations/referrals on capacity
Develop, implement, evaluate, and regularly review client-cantered care plans
Work closely with Care Organisers to coordinate the delivery of services as outlined in the care plan
To liaise with referring healthcare providers, allied health professionals, social workers, and community services
Oversee the financial aspects of the care planning, ensuring that services are delivered in accordance with legislation and within the allocated budget while maintaining high standards of care.
Facilitate effective client pathway support through case discussions, case conferences, and feedback reviews, including incident management and complaint resolution
Maintain accurate and up-to-date records of client assessments, care plans, services provided, and any changes or incidents.
Contribute to teamwork and continuous improvement

About You:
You are a problem-solver, adaptable to change, and committed to making a meaningful impact in your career. You thrive in a supportive, dynamic team environment and are passionate about empowering clients to make choices that enhance their quality of life.
This role is ideal for you if you have:

A clinical background as a Social Worker, EN, RN, Allied Health Practitioner, or Case Manager (highly desirable)
Experience managing caseloads of Home Care Package clients with complex needs
Expertise in safety practices within the Aged Care or Health Sectors
Proficiency in conducting assessments, care planning, implementation, evaluation, and documentation of quality client care in line with Consumer Directed Care principles
Strong communication skills to liaise with staff, consumers, service providers, and health professionals, ensuring the delivery of consumer-focused services
A thorough understanding of and ability to support compliance with Safety, Equal Opportunity, and other professional and legal requirements impacting client care
A commitment to our BEST way of life (Believe, Excel, Support, and Trust)

Essential Requirements:

A current Working With Children Check (or willingness to obtain one)
Ability to pass a national police clearance
Current First Aid and CPR certificates (or willingness to obtain)
Current and ongoing flu and COVID-19 vaccinations
Australian working rights
A valid Victorian driver's license a reliable registered vehicle

Make a Positive Difference in Your Community - !
Aboriginal and Torres Strait Islander people are encouraged to apply for this role.
Interested in finding out more about this opportunity? Read the Position Description hereCare Advisor PD.pdffor further details.
For more information, please contact the Recruitment Team at *** will close once a preferred candidate has been identified.
We look forward to hearing from you!
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