ICT Service Delivery Manager

Work Type:
Permanent - Full Time

Location:
East Perth

Closing Date:
2024-11-11 1:
00 PM

People need to get to work, home and everywhere in between and businesses rely on our roads.
With a rich history dating back to 1926 and exciting future ahead, Main Roads Western Australia is the WA State Government agency responsible for managing the State's road network safely, connecting people and places.
Main Roads is not just about roads.
It's about people.

About the role

Main Roads is seeking a customer-focused and adaptable leader to join our Information Management Branch.
In this role, you will lead a talented team dedicated to delivering exceptional ICT services across the organisation.

You will leverage your experience and expertise to develop and implement strategic plans, policies, and governance frameworks.
Additionally, you will manage the ICT Services Contract, providing expert advice and innovative solutions to enhance our ICT services.

Your technical proficiency and strategic thinking will align ICT services with our business goals.
Your skills in empathy, conflict resolution, and resilience will be essential for maintaining positive relationships and effectively managing a high-pressure environment.
You will foster a collaborative and inclusive team atmosphere while also demonstrating decisiveness in making informed and timely decisions.
Your commitment to continuous improvement and attention to detail will ensure high standards and ongoing development in service delivery.

Why we need you

To be successful you will possess:

• Demonstratable experience managing the delivery of ICT services in a large and complex multi-disciplinary organisation.
  
• Strong background of the ITIL governance framework, with well-developed vendor management expertise, in order to achieve high quality, predictable and pro-active service delivery across Main Roads.
  
• Experience leading teams and managing resources.
  
• Strong problem solving and strategic thinking abilities with a proactive mindset.
  
• Excellent communication and collaboration skills with the ability to build and enhance internal and external relationships.
  

Your insights will be pivotal in providing expert advice and innovative solutions that drive our organisation forward.
This is a fantastic opportunity to make a real and lasting impact at Main Roads.

What We Offer

At Main Roads, you can have a challenging, flexible and rewarding career that takes you exactly where you want to go with an organisation who supports a healthy work-life balance to help with what is important to you.

In addition to our competitive salary and 11.5% superannuation, the following initiatives/benefits may be available:

• Attractive leave provisions
• Additional 3 days Public Service Leave per annum
• Choice of a 40 or 37.5 hour working week
• Training and development opportunities
• Health and wellbeing focus.
  

Submitting Your Application

Please submit the following as part of your application:

• A comprehensive CV demonstrating relevant skills and abilities within the context of the Job Role Statement.
  
• If applicable to you (not mandatory), a copy of your Degree in Information and Communications Technology (ICT), and your ITIL Foundation Certification, or other relevant discipline.
  
• A statement outlining your comprehensive skill, knowledge and experience in the following four (4) criteria in no more than four (4) pages:
  
• Managing the delivery of Information and Communication Technology (ICT) services in a large and complex organisation
• Develop and maintain effective processes and procedures for ICT Service Delivery based on the Information Technology Infrastructure Library (ITIL) Framework
• Managing employee behaviour, performance and development
• Building and enhancing stakeholder relationships

If you have any questions about the role, contact James Shiels, Acting Chief Information Officer, Finance and Commercial Services, on (08) 9323 4808 - not to be contacted for assistance with application.

For any general enquiries, or if you have any support of access needs that may require adjustments to allow you to fully participate in this selection process (including an alternative format for submitting your application), contact Thao Le Ho on (08) 9323 4147 or email

If you experience technical issues when submitting your application, including if you are experiencing issues with the Multi-Factor Authentication (MFA), please contact RAMS Helpdesk on 1300 733 056 or send an e-mail to

Once you are ready, click the 'apply' button.
Allow plenty of time to complete and submit your online application as late and/or incomplete applications will not be considered.

We're building a diverse workforce
At Main Roads, we are committed to building a workforce that reflects the communities in which we work and live, fostering an inclusive environment that accepts every person, embraces their strengths and differences, and provides opportunities for all to achieve their full potential.

We are a WORK180 Endorsed Employer for All Women, a registered Disability Confident Recruiter, a member of Pride in Diversity as LGBTQIA+ allies, and an active member of CEOs for Gender Equity, and guided by our Reconciliation Action Plan, we are committed to providing meaningful training and employment opportunities to deliver positive outcomes for Aboriginal and Torres Strait Islander Peoples.
Apply now to join us!

Additional Information

All selection criteria listed in the Job Role Statement will be tested throughout the selection process.

Applicants are required to complete a pre-employment medical questionnaire and obtain a National Police Clearance prior to appointment as part of this recruitment process.

Applicants deemed as suitable for but not appointed to this role may also be considered for appointment to 'similar vacancies' within Main Roads subject to business requirements.