Rotana Hotels & Resorts - Senior Waiter

Roles and Responsibilities

We are currently looking for dynamic and self-motivated Food & Beverage professionals who want to move their careers forward.
As a Waiter / Waitress, you are responsible for providing professional service to our guests, ensuring their restaurant visit will become a memorable dining experience. Your role will include key responsibilities such as:

• Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel.
• Greet and seat customers and serve them in a professional, discreet, and personalized way.
• Acquire in-depth knowledge of the food and beverage menu of the assigned outlet to assist and provide advice to guests.
• Consistently monitor the quality of food & beverage being served.
• Practice good customer relations and attend to customer complaints/queries satisfactorily.
• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment.
• Responsible for all service preparations before, during, and after the service (mis-en-place and mis-en-scene).
• Ensure minimum wastage, breakage, and spoilage.
• Actively use upselling techniques to exceed guest expectations and increase revenue.

Skills Education, Qualifications & Experiences
You should ideally have a diploma/degree in hospitality or vocational training in food & beverage with previous experience as a Waiter / Waitress in a high-volume restaurant. A good command of English and additional skills, such as guest service and interpersonal skills, are essential.
Knowledge & Competencies
The ideal candidate will be hands-on with a true passion for people and service, along with a positive and pleasant attitude. You will thrive working in a busy environment and stay calm under pressure, have attention to detail, and should possess the following competencies:

• Adaptability
• Customer Focus
• Recognizing Differences
• Taking Responsibility

A Waiter (or server) plays a pivotal role in the hospitality and food service industry by ensuring customers enjoy a pleasant dining experience. This position involves delivering excellent service, managing orders, and providing a welcoming environment. Below are the key responsibilities, skills, and opportunities associated with this role:

Key Responsibilities

• Customer Interaction :
  • Greeting guests warmly and guiding them to their tables.
  • Providing menu recommendations and answering questions about food and beverages.
• Order Management :
  • Taking accurate food and drink orders and relaying them to the kitchen or bar.
  • Ensuring special requests (e.g., dietary restrictions) are communicated effectively.
• Service Delivery :
  • Serving food and beverages promptly and correctly.
  • Checking in with guests during their meal to ensure satisfaction.
• Payment Handling :
  • Presenting bills, processing payments, and handling cash or credit transactions securely.
• Table Maintenance :
  • Setting, clearing, and resetting tables efficiently.
  • Ensuring the dining area is clean and presentable at all times.
• Problem Resolution :
  • Addressing customer complaints or concerns promptly and professionally.
  • Escalating unresolved issues to the manager when necessary.

Essential Skills

• Communication :
  • Strong verbal communication for interacting with guests and coworkers.
• Multitasking :
  • Managing multiple tables and tasks simultaneously during busy service periods.
• Attention to Detail :
  • Ensuring accuracy in orders, bills, and service execution.
• Customer Service :
  • A friendly and approachable demeanor to create a positive dining experience.
• Teamwork :
  • Collaborating with kitchen staff, bartenders, and other team members.