Develop strong, secure and productive business relations with governments within portfolio under the geographic / market segment allocated.
Maximize occupancy and average rate of hotel through creative and selective selling.
Service needs of customers by attending to all requests promptly and efficiently within 24 hours.
Be the one point contact from the Sales team with the external client he/she is dealing with and handle responsively any escalations relating to the concerned client.
Participate in hotel activities including promotions, sales blitzes, entertainment and other operational areas as directed.
Pursue new market segments to secure sales and prepare proposals for consideration
Be totally familiar with hotel products, rates, and promotions at all times.
Prospect new customers and manage/develop existing ones with effective multi-department selling.
Provide ongoing market intelligence by monitoring business sources and segments.
Maintain up to date understanding of company products and rates and involvement in cross selling of these when required.
Be aware of the strengths and weaknesses of all competing hotel and restaurant products and provide weekly regular updates after visiting competition hotels allocated for tracking purposes.
Represent hotel at functions and other related events as directed.
Positively communicate the hotel image to existing and potential customer at all times.
Ensure that revenues and / or cost controls are maximized through proactive actions rather than reactive management.
Report on trends in the industry and local markets.
Maintain a calendar allowing you to meet all established deadlines and planned sales trips.
Maintain accurate information on all new and on-going leads and accounts, including solicitation efforts.
Establishes and sign contracts considering the official Rate Policy in co-ordination with the DOSM.
Special deals (out of guidelines and rate policy) must in any case be discussed, co-ordinated and approved prior to offer with the hotel's management.
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Mandarin Oriental Hotel Group Limited
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November 9, 2024
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