Loyalty Operations Manager
Within the Loyalty & ECommerce division, specifically the Loyalty department, you are in charge of the success of the ALL loyalty programme in the 40 hotels of the Ennismore lifestyle brand collective in the Middle East and Africa.
What is in it for you:
You will work for the most awarded hospitality loyalty programme, ALL Accor Live Limitless, counting 70 million members worldwide and oriented towards a sustainable travel experience. You will have opportunities to learn & develop your skills while working alongside inspiring leaders & colleagues who are experts in the loyalty hospitality sector.
What you will be doing:
Onboarding
Act as ALL referent & single point of contact for Ennismore in the Middle East.
Train hotels upon opening and continuously to ensure the successful implementation of ALL: knowledge of the program processes and tools.
Support
Support Middle East hotels by answering operational questions & liaising with the hotel support team in charge of daily problem solving (Hotel Helpdesk).
Monitor ALL KPIs, engage with hotels & staff, and set action plans in order to achieve targets & ensure operational excellence.
Supervise system configuration and connectivity actions, particularly for hotels entering and exiting the program.
Coordination
Liaise with marketing operations and hotel teams to identify country or brand-specific opportunities and challenges.
Facilitate the deployment of new program development projects according to the guidelines of the ALL global teams.
Collaborate with Customer Experience teams to ensure the best stay experience for ALL members based on their loyalty status.
Main challenges:
One common Loyalty program for more than 45 brands from Lux. to Eco.
Faster development (hotel openings) than the rest of the group.
New organization, new teams, new processes.
Qualifications:
Your experience and skills include:
Master's degree (business school or hospitality management school).
3-5 years of experience in marketing, hospitality, or guest experience.
A field experience in hospitality operations is a plus.
Communication skills: written and spoken. Fluent in English.
Leadership ability to convince.
Performance analysis.
Interpersonal relations.
Organization and coordination.
Remote Work:
No
Employment Type:
Full-time
•
Receive real-time job alerts and never miss the right job again
AE - Dubai
January 6, 2025
Medacs Healthcare has exciting opportunities for Paediatric Intensive Care Unit Nurses interested in working in an ultramodern, paediatric hospital based in Dubai. • This 200-bed, child-friendly facility is home to regional centres of excellence in critical care, paediatric kidney care, mental...
AE - sharjah
January 4, 2025
Job Summary: We are seeking a skilled LED Digital Signage Engineer to join our team. The ideal candidate will be responsible for the technical coordination, installation, and management of LED digital signage systems. This role requires a combination of technical expertise, project management...
AE - United Arab Emirates
January 19, 2025
/ Role: • Employment: • Full TimeJob brief: • Join our marketing team and help us establish a strong online presence on our website and app for a six- to twelve-month contract. • As a Digital SEO Analyst/Content Manager, you will play a significant part in developing our...
AE - sharjah
January 4, 2025
Wait a minute. Deep inside you are looking for a new adventure with Freedom, Ambition and Impact Are you driven to create and execute impactful social media strategies for a company poised to influence millions worldwide? Do you have the ambition to manage and grow international communities across...
AE - United Arab Emirates
January 18, 2025
An organisation is searching for a Chief Operating Officer, please see some of their job details below. • Job Details • a COO with at least 10 years' experience in a senior operational management role, with a proven track-record of managing operations in a multi-subsidiary organization,...
AE - Abu Dhabi
January 14, 2025
Company: • Anti-Aging Skin Clinic Location: • Abu Dhabi, UAE • We are seeking a skilled and experienced Female Dermatologist to join our new high-class clinic in Abu Dhabi. • The ideal candidate should be passionate about skincare, have a strong knowledge of dermatological...
AE - Dubai
January 6, 2025
FINTEC recruit is seeking an IT Business Systems Manager which is a permanent position based in Dubai working for an engineering consultancy business. • The company assist with sponsorship, travel and flights etc. • Salary is highly competitive/ negotiable by experience. • You will...
AE - united arab emirates
January 17, 2025
Role: Unit Head - Cloud Governance and Compliance Location: Abu Dhabi Role Purpose: • Monitor cloud strategy, roadmaps, policies, standards, and target cloud services alignment with the implementation plan and linkage to the bank strategy. • Lead all Control and financial activities related to the...
AE - dubai
January 17, 2025
The Managing Principal is responsible for performing a strategic function related to the direction of the Company in order to facilitate the organisation in achieving its desired growth plan. The Managing Principal is responsible for resource allocation and other systems necessary for the successful...
Randstad Construction and Property
AE - Dubai
January 15, 2025
Randstad is working with an international landscape architecture and urban design consultancy in the search for a Senior or Associate Landscape Architect. • We are seeking an experienced and talented Associate Landscape Architect to lead design initiatives, manage multidisciplinary teams and...
AE - Dubai
January 7, 2025
Financial Advisor / Financial Planner • This is an outstanding opportunity for an experienced Financial Adviser to join an already established wealth management practice. • A Little About You. • You build client relationships based upon developing strategies focused on achieving the...
AE - Dubai
January 17, 2025
Job Title: Senior Illustrator • Location / Timezone: EU or Asia • Experience: 4+ years as an Illustrator / Visual Designer • Design Portfolio: Required • About the Role • My client is on a creative mission to craft innovative, captivating visuals that elevate their brand...
AE - abu dhabi
January 8, 2025
Roles and responsibilities A Civil Surveyor is a professional responsible for conducting land and construction surveys for civil engineering projects. They gather data related to the physical characteristics of land, topography, infrastructure, and existing structures, ensuring the accuracy of...
AE - dubai
January 1, 2025
Senior Manager Engineering Operations, UAE Position Statement: • The Senior Manager Engineering Operations is responsible for overseeing hotel engineering operations within UAE, across the current portfolio of operating hotels and the development pipeline. The role emphasizes providing leadership...
AE - Dubai
December 26, 2024
An exciting opportunity has arisen for an experienced and results-oriented Used Cars & Corporate Sales Manager to join our client, a leading OEM in Dubai. This high-impact role requires strategic leadership to develop and manage corporate sales and used car operations, ensuring sustainable...
AE - abu dhabi
January 17, 2025
- Lead Contracts Engineer (ABU0217) Company: Worley Primary LocationJob Job: Contracts Schedule Schedule: Full-time Employment Type: Employee Job Level: Experienced Job Posting Job Posting: Jan 16, 2025 Unposting Date Unposting Date: Jan 23, 2025 Reporting Manager Title: Project Controls Engineer...
AE - abu dhabi
January 18, 2025
Roles and Responsibilities • JOB PURPOSE: • • Ensure that effective mechanisms and resources are in place for the monitoring of project's progress, the implementation of management directives and guidance to the team towards achieving project objectives. • Responsible to ensure the project control...
AE - Dubai
January 18, 2025
The position is based in Dubai and the scope of activities will extend to the Middle East and Africa region: • In the region, several regulations with specific requirements. • Quality and safety challenges due to a low-skilled workforce, especially in our construction contractors in...
AE - Abu Dhabi
January 13, 2025
Medacs Healthcare is currently recruiting for ICU nurses (strong experience with cardiac, neuro, OR transplant cases within ICU) for a very well established hospital in Abu Dhabi, UAE. • The hospital is a 364 (expandable to 490) bed facility, with five clinical floors, three diagnostic and...
AE - United Arab Emirates
December 25, 2024
Group Account Director, Corporate CommunicationsUnited Arab Emirates - METIA Hill & Knowlton is a strategic and creative partner to drive breakthrough opportunities for growth and value creation, advance corporate strategy, and build reputation capital and resiliency. • We're a proven partner...
AE - Dubai
January 14, 2025
Provides gastroenterology care to assigned patients according to current best-evidence based standards, using best judgement at all times and in accordance with Mediclinic Welcare Hospital Medical Staff Bylaws and Rules and Regulations.Participates equitably in the on-call roster.Participates in the...
AE - abu dhabi
January 4, 2025
Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan...
AE - abu dhabi
January 2, 2025
Royal International Construction is a relatively new name in the UAE's vibrant construction scene, but it is one that harnesses the strengths and heritage of its founders and the expert talents of its proactive management team. The company currently employs over 500 construction experts located...
AE - sharjah
January 17, 2025
Who we are: • Al Marwan Group is a holding company established in 1978. Al Marwan Group has grown a strong diversified portfolio in Real Estate Development & Management, Hospitality, General Contracting, and Heavy Machinery trading of brand new and used equipment for the Construction, Mining, Oil,...
AE - dubai
January 13, 2025
• Perform and interpret diagnostic imaging studies including X-rays, CT scans, MRI scans, and ultrasound to diagnose medical conditions accurately. • Plan and perform a variety of minimally invasive interventional procedures such as angiography, embolization, biopsies, drainages, and stent...