VTC Technician III

Overview
This position description is subject to change at any time as needed to meet the requirements of the program or company.
Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.
Acts as the focal point for scheduling and day-to-day coordination of the Government VTC reservations. The Government operations center requires manning to support this service as well as unexpected VTC support during off-duty hours.
This position is contingent upon successful contract award to V2X.

Responsibilities
Major Job Activities:

Install, operate, maintain, and manage VTC systems.
Maintain VTC bridge operational support 18 hours per day (0600-2400/seven days per week/365 days per year).
Act as the focal point for scheduling and day-to-day coordination of USAFCENT AOR-wide VTC reservations. The USAFCENT VTC operations center requires manning to support this service as well as unexpected VTC support during off-duty hours. Subtasks shall include:

Act as the USAFCENT focal point and liaison to DISA Global Video Services (GVS).
Assist customers with new requirements, provide suggestions within USAFCENT guidelines that meet their needs, and direct them to submit proper paperwork (AF Form 3215) to their local ECS/SCX personnel.
Assist customers with direct or bridged connectivity to GVS services, if needed.
Develop and maintain professional working relationships with other bridging/hub locations, to include GVS, USCENTCOM, ARCENT.
Adhere to USAFCENT SPIN-C/CONOPS VTC policy and procedures in daily operations and when dealing with users within USAFCENT AOR.
During normal duty hours stated in the TO, be present in the VTC bridging facility 30 minutes prior to start time of the first bridged VTC connection of the day to bring up the call and be prepared for quality checks performed by the chairing location. During off hours (no operator present), ensure TMS will accommodate scheduled VTC sessions, as needed. If an O-6 or above will be hosting a bridged VTC during the off hours, an operator must be present for the duration of the bridged VTC session.
Oversee the overall operational, management, and health of VTC facilities and systems distributed throughout the AOR under USAFCENT control.
Interface directly with all AF site communication squadron commanders or appointed representatives and customers to provide feedback and identify corrective actions on local site equipment.
Report to USAFCENT VTC PMO on health of network architecture and provide input to potential obstacles to expansion of the network.
Submit firewall exception request for new/changed circuits request and coordinate between NOSC and customer until the issue is closed.
Provide outage log, number of VTCs, and other data required by USAFCENT VTC PMO.
Maintain a thorough knowledge, diagrams, and understanding of all VTC equipment implemented within the USAFCENT AOR.
Maintain current copy of VTC architecture diagrams.
Assist and train local facilitators, if requested, on VTC conference room set-up and operation. May assist by phone, if effective, but assist in person if an on-site visit is required. Local facilitators may require both operational assistance as well as technical assistance in troubleshooting malfunctioning VTC and associated equipment.
Material & Equipment Directly Used:

VTC equipment support includes, but is not limited to, the equipment below and may include version or product updates in the individual Task Orders (TOs):

Telepresence Management Suite (TMS) Software
Cisco Network Enterprise Devices (VCS-Control, VCS-Expressway, Gatekeeper, Expressway Core, and Edge)
Cisco Multipoint Control Units/Bridges (MSE8000, Codian 45XX series, and peripherals)
Cisco Conference Room (CR) Codecs (All in product line to include C-Series, MX, SX, and SPARK systems)
Cisco Desktops (All in product line to include EX series and DX systems)
Cisco Codian ISDN Gateways 3200 series
Cisco Codian IP Gateways 3500 series
Remedy
AMX, CRESTRON, EXTRON components (familiar with components of CR systems and controllers)
Associated cabling
Audio subsystems - amplifiers, mixers, speakers
Other A/V equipment associated with video conference room systems (i.e., flat panel monitors, projectors)
Working Environment:

Working environment is a climate-controlled facility. Outdoor temperatures may exceed temperatures of 100 degrees Fahrenheit.
May require support during periods of non-traditional working hours including nights or weekends.
Physical Activities:

Must be able to lift/push/pull 40 lbs. unassisted.

Qualifications
Education / Certifications:

High School Diploma or GED
IAT Level II Certification
U.S. Citizen
Active Secret Tier 3 Security Clearance
Experience / Skills:

Lead-level, supervisory and practical experience in:
shop practices; installation, repair, troubleshooting or maintenance of VTC bridge systems or equipment; solving complex problems, understanding the interrelationships of circuits and ability to exercise independent judgment in performing tasks in support of communications systems or equipment.
Expert experience in maintaining/troubleshooting:
TMS software; Cisco devices (Codecs and MCUs (53XX Series)); Cisco network enterprise devices (VCS-Control, VCS-Expressway, Expressway Core and Edge); Cisco CR Codecs (C/SX/MX/Spark-Series); Cisco desktops (EX/DX series); Control systems EXTRON/AMX/CRESTRON components; CRESTRON and AMX touch panel [interfaces] and associated software; Audio subsystems (amplifiers, mixers, microphone and speaker systems); Media devices (e.g., DVD players, VCRs, etc.); Multimedia display (e.g., projectors, LCD, plasma, LED displays).
Supervisory / Budget Responsibilities:

TBD
We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.
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