Case Management Supervisor and lead efforts to empower and protect those in need.
Key Responsibilities:
- Oversee a team of case managers, ensuring high-quality service delivery.
- Provide guidance, training, and supervision to staff to enhance professional practice.
- Develop and implement case management plans for complex cases.
- Monitor and evaluate case progress, ensuring compliance with policies and procedures.
- Collaborate with community resources, government agencies, and stakeholders.
- Manage crisis interventions and support staff in high-stress situations.
- Maintain accurate documentation and reporting for accountability and improvement.
Qualifications:
- Bachelor's or Master's degree in Social Work, Psychology, or a related field.
- Proven experience in case management or social work, with leadership skills.
- Strong understanding of child protection, family wellbeing, and domestic violence policies.
- Exceptional communication, problem-solving, and organizational abilities.
- Empathy, cultural sensitivity, and the ability to work in diverse environments.
Why Join Us?
- Be part of a mission-driven organization dedicated to social impact.
- Lead innovative initiatives to enhance community wellbeing.
- Collaborate with a team of passionate and skilled professionals.
- Opportunities for continuous learning, growth, and professional development.
Location: Abu Dhabi, Al Ain & Al Dhafra (Placement shall be as per business needs).
Ready to make a meaningful impact? Apply now by sending your CV and cover letter to
Let's work together to create a brighter future for individuals and families in need.
Competencies of a Case Management Supervisor:
A Case Management Supervisor plays a vital role in guiding and enhancing the practice of social work professionals. Here are the key competencies required for this role:
Leadership and Management
- Ability to inspire, motivate, and lead a team effectively.
- Decision-making skills to handle complex cases and operational challenges.
- Conflict resolution and negotiation skills to manage team dynamics and client issues.
Clinical and Professional Expertise
- Deep understanding of social work theories, practices, and ethical standards.
- Expertise in case management, assessment, and intervention strategies.
- Knowledge of legal and policy frameworks related to child protection, family welfare, and vulnerable populations.
Communication and Interpersonal Skills
- Strong verbal and written communication skills for clear guidance and reporting.
- Active listening skills to understand team and client needs.
- Empathy and emotional intelligence to support staff and clients effectively.
Training and Mentorship
- Ability to provide constructive feedback and coaching to improve staff performance.
- Skills in developing and delivering training programs to build team capacity.
- Encouragement of professional growth through supervision and mentorship.
Cultural Competence
- Awareness and sensitivity to cultural, social, and economic diversity.
- Ability to adapt interventions to align with the cultural contexts of clients and communities.
Analytical and Problem-Solving Skills
- Critical thinking to assess cases and develop effective action plans.
- Ability to analyze data and reports to inform decision-making and policy adjustments.
Organizational and Time Management Skills
- Proficiency in managing multiple tasks and prioritizing responsibilities.
- Skills in maintaining detailed records and ensuring compliance with standards.
- Efficient use of tools and systems to track team and case progress.
Ethical and Professional Integrity
- Commitment to maintaining confidentiality and ethical practice.
- Ability to uphold professional boundaries and address ethical dilemmas.
- Advocacy for social justice and equity within the organization and the community.
Crisis Intervention and Decision-Making
- Readiness to respond to emergencies and support staff in high-pressure situations.
- Ability to remain calm and resourceful during crises.
Collaborative Skills
- Strong networking abilities to coordinate with external agencies and stakeholders.
- Facilitation of interdisciplinary teamwork to address complex client needs.
These competencies ensure that a Case Management Supervisor effectively supports their team, upholds professional standards, and delivers impactful services to clients and communities.
Competencies:
Leadership Skills
- Ability to guide, mentor, and support case managers in decision-making and problem-solving.
- Capacity to foster a collaborative and motivated team environment.
Communication and Interpersonal Skills
- Strong verbal and written communication skills.
- Active listening and conflict resolution abilities to manage team and client issues.
Analytical and Decision-Making Skills
- Ability to assess case complexities and provide appropriate guidance.
- Strong critical thinking to analyze data and improve case outcomes.
Organizational and Time Management Skills
- Capacity to manage multiple priorities and ensure timely service delivery.
- Ability to monitor progress and maintain accurate documentation.
Cultural Competency and Sensitivity
- Awareness of and respect for diverse cultural and social backgrounds.
- Ability to ensure culturally appropriate interventions.
Technical Proficiency
- Knowledge of case management systems and tools for documentation and reporting.
- Familiarity with relevant legal frameworks, policies, and procedures.
Crisis Management
- Skills to provide immediate guidance during crises or high-risk cases.
- Ability to manage stress and maintain composure under pressure.
Requirements:
Educational Background
- A degree in social work, psychology, counselling, or a related field (Master's preferred).
- Certifications in case management or specialized training in the field (e. g. , child protection, trauma-informed care).
Experience
- Several years of direct case management experience (typically 5+ years).
- Prior supervisory or leadership experience is often required.
Knowledge
- Deep understanding of case management principles, methodologies, and best practices.
- Awareness of local and international laws, policies, and standards related to the field.
Skills
- Proficiency in relevant case management software.
- Strong report writing and data analysis skills.
Licens.
