Card 74 / 284: Your supervisor is instructing your team on how to introduce clients to the new antiwidget. She presents each of you with a fact sheet on the widget and writes on a whiteboard the steps you should follow to emphasize the benefit of each widget feature on the fact sheet. To encourage active listening, which technique should he also apply?
A) Announce at the beginning of his presentation that your group will be quizzed on the fact sheet afterward.
B) Set up an agent-client, role-playing exercise between teammates after the presentation.
C) Ask your team questions during the presentation about aspects of using the fact sheet that may present special challenges.
D) All of the above
E) None of the above

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