Question 25 / 36:  According to experts, what best practices describe effective negotiations?
A  Focus on interests not positions
B  Focus on people not problems
C  Identify objective criteria to determine success
D  Both answers A and C
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Explanation:

Please refer to the Unit 4 Introduction. View YouTube's video: Stanford Graduate School of Business: Joel Peterson's "Conducting Effective Negotiations." Peterson cites four fundamentals of negotiation: 1. Separate people from the problem. 2. Focus on interests, not positions. 3. Invent opportunities together for mutual gain. 4. Identify objective criteria to determine success. Peterson adds a fifth fundamental: Know your BATNA (Best Alternative to a Negotiated Agreement), and calculate the other party's BATNA.

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Negotiations & Conflict Management BUS210

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Attribution:  Charles Jumper. Negotiations & Conflict Management (The Saylor Academy 2014), http://www.saylor.org/courses/bus403/
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