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Three types of conflict are most commonly discussed. In approach-approach conflicts , the individual must make a choice between two rewarding stimuli, such as having ice cream or cookies for dessert. This type of conflict is easily resolved, since one reward is likely to be more inviting (perhaps you haven’t had ice cream for a while). A much more difficult situation is an approach-avoidance conflict . In this situation, from a distance the rewarding aspect of the stimulus is stronger, so we approach the stimulus. As we approach, however, the drive to avoid the stimulus grows rapidly, until we move away. For example, when an abusive parent tries to comfort a child (something an abused child cannot trust), there is a drive to move toward the parent for comfort (approach) as well as a drive to avoid further abuse (avoidance). Thus, the child may begin to approach the parent, but as they move closer they become more fearful and anxious, so they back away. This type of conflict can clearly create the sort of misery that Dollard and Miller were writing about. Finally, we have avoidance-avoidance conflicts , where both of our choices will result in punishment. For example, if a child has misbehaved, and their parent is going to punish them, the natural response is to run away. With young children this situation can be very easy to observe. However, many parents will then yell: “Don’t you dare run away from me!” Now the child must choose between being punished (avoidance) or running away and being punished worse (avoidance). In this situation, the typical response is to freeze, and make no choice at all. The child may still be punished, but they will not have chosen the punishment.

Addressing the nature of an individual patient and their levels of approach and avoidance in conflicting situations is critical. According to Dollard and Miller, neurotic patients generally have high levels of avoidance. The key here is that these people have become patients. Many people suffer, and are urged by their friends to work on improving their situation. When those individuals have relatively low levels of avoidance motivation, they may well be successful in taking care of their problems. It is the ones who cannot overcome their avoidance issues who end up in therapy. Thus, if the therapist attempts to encourage the patient to approach their feared goals, the therapist will only increase the patient’s fear and conflict, and the resulting misery will drive the patient out of therapy (Dollard&Miller, 1950). Instead, the therapist must focus on reducing the fears that motivated the patient’s avoidance in the first place.

Overall, Dollard and Miller emphasized that psychotherapists must be well-trained, open-minded, stable individuals who put the interests of their patients first.

We have emphasized the precautions important to psychologists who work as psychotherapists. In the same connection we stress that the ability to treat organic disease does not automatically carry with it a skill at psychotherapy. Nor does the possession of any degree such as Ph.D. or M.D. routinely confer such skill. Only the knowledge of theory, the kind of character, and the supervised training discussed here can make a man a psychotherapist. Anyone who undertakes psychotherapy without such training is exposing his patient to real danger and committing a moral, if not yet a legal, fraud. (pg. 422; Dollard&Miller, 1950)

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Source:  OpenStax, Personality theory in a cultural context. OpenStax CNX. Nov 04, 2015 Download for free at http://legacy.cnx.org/content/col11901/1.1
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