0.11 Hotel checkout  (Page 4/2)

Section 1: language focus

1. Structures

Dealing with the checkout

Politely expressing requests

Would you…please?

Ex: Would you sign here please?

Expressions to learn

How are you paying?

Service and tax are included.

Would you sign here, please?

Your signature here, please.

Here’s your receipt.

Do you have some form of identification?

Don’t worry sir. I’ll stamp it.

Practice

1. read the conversation at the cashier’s office. the parts are not in the correct order.

Which parts are spoken by the guest? Mark the parts with a "G".

Which parts are spoken by the cashier? Mark the parts with an "C".

Write numbers on the lines.

Then act out the conversation with a partner.

______:Ah, so service is included. Don’t you go in for tipping then in Finland?

______:Certainly sir. It’s Mr. Arkwright isn’t it?

______:Certainly sir. May I have the card please?

______:good morning sir. can i help you?

______:Here you are.

______:I’d like to settle my bill.

______:Just a moment sir… Here we are. Four nights at 93 marks, and here are the meals that you had at the hotel. That makes a total of 665 marks.

______:Not very much sir.

______:Right. Now can I pay by Eurocard?

______:That’s right. I’m leaving today, so I’d like to have my bill.

______:That’s the twelve and a half per cent service charge.

______:Um- what’s is this amount here?

______:Would you sign here please?

2. listen to the tape and tick the table with details of the bill.

Dealing with the bill payment

- Explaining the bill: (Item number…) is (money) for …

Ex: Item six is 15 marks for the garage.

- Expressions to learn

The first number is your room number 222

That comes to 258 marks altoggether.

The second entry here is the restaurant.

Item 9 is a mistake.

I’m afraid I can’t make it any less for you.

PRACTICE

1. Listen to the tape and answer these questions.

How many items are there in the bill?

How many are the mistakes and corrected?

Is the receptionist helpful? Does she explain the bill clearly?

The bill of Mr. Robert Colyer.

2. Look at the sample bill and take turns to practice to explain it with your partner.

The sample Bill