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Senior Collections Process Control Manager

Citizens Financial Group Inc


• Are you enthusiastic about helping customers who are experiencing financial hardship? Do you enjoy problem solving and driving meaningful change? Are you looking for the autonomy and support to improve collections and recovery process effectiveness and risk and control oversight? If so, consider...


Consumer QA QC Sr Manager

Citizens Financial Group Inc


Description Job Overview: Consumer QA QC Sr Manager is crucial for managing day-to-day quality control operations and driving strategic enhancements within the Contact Center. This role involves overseeing quality control for call and chat agents and ITM Virtual Assistants, ensuring efficient and...