Director of Operations

About:


Hoskinson Health & Wellness Clinic is a newly founded team-based physician-led, comprehensive health and wellness clinic in the beautiful area of Gillette, Wyoming.
Our company was created to provide prospective healthcare resources to the community and meet the needs of our patient base.

Company Mission and Philosophy:

Hoskinson Health & Wellness Clinic is owned by physicians who have teamed together to help end discrepancies they have seen for decades in the healthcare space.
Our mission is to help patients truly live better, healthier lives by providing comprehensive care through a variety of specialists and support services.
HH&WC has an integrated regenerative & longevity philosophy that functions hand-in-hand with treatment planning, preventive care, and team collaboration on patient cases.
We believe that patients are more than their diagnoses and deserve access to the best education and resources we can provide.
To ensure this mission is met, we focus on integrating highly effective technology, encourage collaboration among the team, and take lower patient volumes to allow patients more time with our staff.

Job Summary:

The Director of Operations is responsible for overseeing the daily operations, efficiency, and strategic direction of the clinic's specialized medical services.
This role ensures that all administrative functions run smoothly, while maintaining a focus on patient care, regulatory compliance, financial performance, and continuous improvement.
The Director works closely with medical staff, leadership teams, and external stakeholders to enhance the clinic's operational capacity, patient satisfaction, and overall performance.

Duties/ Responsibilities:

• Develop and implement policies and procedures to streamline clinic operations and ensure alignment with industry best practices.
  
• Monitor and improve operational workflows, from patient intake to discharge, to enhance patient experience and clinic efficiency.
  
• Foster a positive, collaborative work environment that promotes professional development and high standards of care.
  
• Develop and manage clinic budgets, including monitoring expenditures, revenue, and cost containment strategies.
  
• Ensure the clinic operates within financial targets while maintaining high standards of service delivery.
  
• Work with billing and coding teams to ensure proper billing procedures and compliance with insurance and reimbursement policies.
  
• Track and report on financial performance, identifying opportunities for cost savings and increased revenue.
  
• Ensure clinic operations comply with all federal, state, and local regulations, as well as accreditation standards (e.g., Joint Commission, HIPAA, OSHA).
  
• Coordinate regular audits and inspections to maintain compliance with healthcare standards and identify areas for improvement.
  
• Develop and implement patient satisfaction initiatives to improve overall care delivery.
  
• Monitor patient feedback and resolve any concerns or complaints in a timely and professional manner.
  
• Ensure the clinic maintains high levels of patient retention and satisfaction.
  
• Collaborate with clinic leadership to define long-term goals, growth strategies, and service expansion.
  
• Analyze market trends, identify new service opportunities, and implement strategies to expand the clinic's specialty services.
  
• Lead efforts in optimizing the use of technology and innovations to improve operational efficiency and enhance patient care.
  
• Lead continuous improvement initiatives to optimize clinical outcomes, operational efficiency, and patient care quality.
  
• Utilize data and analytics to monitor key performance indicators (KPIs) such as patient volume, wait times, and clinical outcomes.
  
• Establish and maintain relationships with external vendors, suppliers, and partners to support the clinic's operations.
  
• Negotiate contracts and manage relationships with insurance providers, laboratories, and other third-party service providers.
  
• Supervises the implementation of strategic initiatives to expand clinic services, improve patient care offerings, and grow the clinic's patient base.
  This might include overseeing the opening of new locations, increasing service offerings, or optimizing clinic layouts.
  
• Other duties as assigned.
  

• Bachelor's degree in healthcare administration, business administration, or a related field (Master's degree preferred).
  

• Minimum of 5 years of experience in healthcare operations management, preferably within a specialty medical clinic or similar healthcare environment.
  
• Strong understanding of medical billing, coding, and insurance processes.
  
• Experience in budget management, financial analysis, and resource allocation.
  
• Proven leadership experience, including managing teams and cross-functional collaboration.
  

• Health Insurance:
  Company pays 100% of your health insurance premiums, which includes a low-deductible health plan through Cigna, Vision, and Dental.
  
• Additional Insurance:
  $50 employer monthly allotment for Disability, Life insurances, Cancer coverage, Accident policies, and more through a supplemental company.
  
• Retirement:
  Up to 8% match for retirement, no waiting period!
• Vacation & leave:
  Generous vacation and sick leave with accrual and carry-over opportunities.
  
• Continuing or Additional Education:
  HH&WC will assist in the professional development of all employees with HR approval.