Transportation DMV Specialist Lead - Kanawha County

West Virginia Transportation Department
US - West Virginia - West Liberty
November 15, 2024

Salary: $1,486.54 - $2,132.70 Biweekly

Location : WV 25317, WV

Job Type: Full-Time Permanent

Job Number: DOT25CD002A

Division: West Virginia Department of Transportation

District/Subdivision: Commercial Drivers Services

Opening Date: 11/08/2024

Closing Date: 11/14/2024 10:14 AM Eastern

Nature of Work

Under general supervision and in a lead capacity, the Transportation DMV Specialist Lead performs full-performance work in a front-line capacity overseeing the DMV Specialists in the Division of Motor Vehicles Headquarters. Responsible for assisting the supervisor in the planning, assigning, and reviewing work of employees, as well as approving leave, training employees in new work methods and orientation. Handles unusual and complex issues relating to the assigned work unit. Other duties as required.

Pay Grade: 11

Typical Duties and Responsibilities
• Monitor employees' customer calls to ensure effective, efficient customer service.
• Trains new and existing employees on motor vehicle laws, policies, and procedures.
• Assist DMV Specialists with complex issues relating to customer calls and/or complaints, and as necessary, take the call to resolve the issues.
• Communicate with Regional Office operations as appropriate regarding customer issue(s) for resolve.
• Assist with maintenance of spreadsheets and weekly reports pertaining to the business operations.
• Assist DMV Specialists with checking pending work, explains rejections, and assists with any service issues, including lost work.
• Compose correspondence to the DMV Regional Offices and other sections within the agency to facilitate customer interaction.
• Assist management with administrative functions of the section as necessary.

Required Skills and Knowledge
• Knowledge of federal guidelines, motor vehicle law, rules, and regulations
• Ability to interpret rules and regulations
• Must have the ability to multi-task
• Excellent communication and presentation skills, and the ability to problem solve
• Knowledge of basic computer skills in order to navigate the DMV systems for processing
• Ability to establish and maintain effective working relationships with other employees and the public
• Ability to evaluate data and implement/recommend appropriate action
• Ability to comprehend and effectively carry out oral and/or written directions
• Ability to learn and process multiple types of transactions in the DMV system
• Ability to assist a high volume of customers/calls daily
Required Education and Experience

REQUIRED TRAINING/EDUCATION
• Graduation from standard high school or the equivalent.

REQUIRED EXPERIENCE
• Three (3) years of full-time experience in public contact work, sales, cashiering, or bookkeeping, or two years of full-time or equivalent part-time experience with the Division of Motor Vehicles.
• Substitution: College credit from an accredited college or university, business school, or vocational training may be substituted through an established formula for the required experience.

SPECIAL REQUIREMENTS : All applicants must consent to fingerprinting and a criminal background investigation.

Annual Increment Pay
Paid Vacation

Paid Holidays

Paid Sick Leave

Family Medical Leave

Leave Donation Program

Military Leave

Employee Education Reimbursement & Leave Program

Flexible Work Schedules

Training Opportunities

Promotion Opportunities

Public Employees' Retirement System: Employees enrolled in PERS Tier 1 contribute 4.5% of their gross salary. The Employer contributes 9%.
Employees enrolled in PERS Tier 2 contribute 6.0% of their gross salary. The Employer contributes 9%.

Deferred Compensation

Health Insurance Enrollment

Additional Coverage Options including Dental, Vision, Flexible Spending Accounts,
Disability Insurance and more.

Life Insurance

Credit Union

Employee Discounts

Read the full job description and apply online on the recuiter's web-site

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