Transportation DMV Agent 1 - Jefferson County

West Virginia Transportation Department
US - West Virginia - West Liberty
December 25, 2024

Salary: $1,411.54 - $2,017.31 Biweekly

Location : 24 Ruland Rd, WV

Job Type: Full-Time Permanent

Job Number: DOT25CT004B

Division: West Virginia Department of Transportation

District/Subdivision: Charles Town Regional Office

Opening Date: 12/24/2024

Closing Date: 1/6/2025 11:59 PM Eastern

Nature of Work

Under general supervision, performs full-performance level public contact work involving the processing, recording, and issuance of drivers' license, vehicle registration, vehicle titles, and related documents in a Division of Motor Vehicles (DMV) regional office. Work involves knowledge, interpretation, and the application of motor vehicle laws, policies, and procedures. Other duties as required.

Pay Grade 10

Typical Duties and Responsibilities
• Answers inquiries from customers in person in a DMV regional office regarding motor vehicle

laws, policies, and procedures.
• Assist customers in the processing of driver licenses, identification cards, motor vehicle license and registrations and title work. Explains forms and fees associated with the processing.
• Reviews documentation to ensure information is complete and accurate.
• Will be trained and required to administer various types of knowledge/skills tests for driver's license issuance.
• Enters data into the computer to access previous data and update new file information as appropriate.
• Assesses fees and processes cashier transactions balances cash drawer at the end of business day.
• Mails forms per customer requests and/or inquiries, composing correspondence to explain documents.
• Responsible for issuing and maintaining assigned inventory items.

Required Skills and Knowledge
• Knowledge of federal guidelines, motor vehicle law, rules, and regulations
• Ability to interpret rules and regulations
• Excellent communication and presentation skills
• Knowledge of basic computer skills
• Ability to establish and maintain effective working relationships with other employees and the public
• Ability to comprehend and effectively carry out oral and/or written directions
• Ability to learn and process multiple types of transactions in the DMV system.
• Ability to work in a fast-paced environment and process a high volume of customers when necessary

Required Education and ExperienceREQUIRED TRAINING/EDUCATION: Graduation from standard high school or the equivalent.

REQUIRED EXPERIENCE: One year of full time or equivalent part time paid experience in bookkeeping, cashiering, or related public contact work.
Substitution: College credit from an accredited college or university, business school, or vocational training may be substituted through an established formula for the required experience.

ADDITIONAL REQUIREMENTS: A valid driver's license is required and must be maintained. Work schedules are assigned and rotated on a regular basis. Overtime Hours may be required.

SPECIAL REQUIREMENTS: All applicants must consent to fingerprinting and a criminal background investigation.

Annual Increment Pay
Paid Vacation

Paid Holidays

Paid Sick Leave

Family Medical Leave

Leave Donation Program

Military Leave

Employee Education Reimbursement & Leave Program

Flexible Work Schedules

Training Opportunities

Promotion Opportunities

Public Employees' Retirement System:

Employees enrolled in PERS Tier 1 contribute 4.5% of their gross salary. The Employer contributes 9%.
Employees enrolled in PERS Tier 2 contribute 6.0% of their gross salary. The Employer contributes 9%.

Deferred Compensation

Health Insurance Enrollment

Additional Coverage Options including Dental, Vision, Flexible Spending Accounts,
Disability Insurance and more.

Life Insurance

Credit Union

Employee Discounts

Read the full job description and apply online on the recuiter's web-site

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