Financial Systems Analyst

Marshall Health Network
US - West Virginia - Huntington
January 27, 2025

The Financial Systems Analys will maintain Financial Information Systems and related technology solutions as assigned, and provide support to end-user departments within the Mountain Health System.
This role will provide day-to-day/routine system maintenance, for application systems, as well as first-level end-user support, training and response to system issues and outages as reported.

Writes instruction manuals and other documentation for application systems, processes, and procedures related to system use, maintenance, and operation.
Consults with end-users to discover opportunities for process improvement and increase user effectiveness/productivity using application systems.
Perform system testing and validation on a regular basis as necessary to for system patches and upgrades to ensure quality and functionality.
Builds and maintains relationships with software and support vendors to ensure system issues are documented and addressed by the vendor in a timely manner.
Stays informed about recommended/required application updates.
Ensures I.
S.
and user departments are informed of any overdue updates, and ensures the hardware in use meets software vendor minimum recommended specifications.
Participates in implementation/upgrade/migration projects as required to provide system process knowledge, perform configuration tasks, write/run reports, and other tasks in support of the project team as assigned.
Promotes the use of best practices of application system in the user community.
Completes goals as assigned by applications directors, managers, or supervisors.
Maintains confidentiality of information encountered in support of application systems as outline in the Health Insurance Portability and Accountability Act (HIPAA).
Performs minor fixes/repairs to PC hardware, Operating Systems, and peripheral devices (printers, scanners, readers, user input devices, etc.
).
Continuously transforming system to enhance the customer experience
Strives to be the best; stretches own capabilities to continuously improve.
Sets a positive example for others
Capable of managing multiple simultaneous projects and processes while adjusting to shifting priorities, expectations and timetables
Maintains current knowledge of processes for supported solutions
Create and deploy feedback mechanism for end users
Develops unit, system and regression test scripts for all solutions owned by analyst for testing database integrity
Assist in development and testing of integration test scripts across all impacted applications
Demonstrates honesty, discretion in conduct, and confidentiality in conversation in all of work environment
Reports patient safety concerns and hazardous conditions in a timely and appropriate manner
Streamline systems to reduce redundancy of documentation impacting patient care
Answers support calls in a respectful manner and logs tickets timely to help track and audit customer issues
Provides immediate troubleshooting assistance when necessary to ensure continued efficient operation of the systems
Demonstrates patience when working with customers for support
Works independently under general direction of supervisor
Attends meetings as requested to help learn and support customer needs
Communicate in a clear and concise manner to aid in customer understanding of system functionality
Create or log an enhancement for creation of specialized queries at the request of nurse managers
Use positive language to create positive perceptions about company, software and service
Maintain a positive persona even when dealing with frustrated customers in no win situations
Maintain good time management for processes and projects and be transparent
Document issue resolution well and communicate to peers for improved support
Don't accept the "status quo" as a customer solution, but strive for service excellence in process and practice
Performs other functions as requested.

Education/Experience:

Degree in Health Information Management or Information Systems or related field required; or college level study leading to a Registered Health Information Technician (RHIT) certification by the American Health Information Management Association.
Bachelor's Degree in related field (As Described Above) + 1 year work experience

3 years education + 3 years work experience
2 years education + 5 years work experience
1 year education + 7 years work experience
0 college education + 9 years work experience

The kind of position-related experience includes:

Experience providing customer/end-user support of information systems, operating systems, software applications, and related hardware.
Working knowledge of typical business applications such as Microsoft Outlook, Word, Excel, Access, PowerPoint, OneNote, etc.
Basic knowledge of Networking, authentication, operation and navigation.
Good interpersonal skills to interact with diverse user community and groups.
Analytical skills required to support, maintain, train and trouble-shoot as
Must have excellent customer service skills including courtesy, honesty, discretion in conduct and confidentiality associated with all areas of the work environment.

Read the full job description and apply online on the recuiter's web-site

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