Registration Specialist

Sauk Prairie Healthcare
US - Wisconsin - Prairie du Sac
January 26, 2025

Looking to be part of a team that provides extraordinary healthcare from the heart? You Belong Here.

POSITION SPECIFICSTitle: Registration Specialist - Orthopedic Associates

FTE: 1.0 FTE (40 hours/week)

Schedule: Monday through Thursday 8:30-5:00, Friday 8:00-4:30

Holiday Rotation: None

Weekend Rotation: None

On Call Requirements: None

POSITION SUMMARY

Performs a variety of receptionist duties to keep the front office and clinic running smoothly and well-organized.

POSITION TECHNICAL RESPONSIBILITIES Customer Service Responsibilities:

Immediately welcome patients and their family members on the phone and in person with a warm greeting. Use the patient's name throughout the encounter, make eye contact and close every encounter warmly.
Answer the telephone within 20 seconds (4 rings) and use the appropriate greeting to include: the clinic, your name and an offer to assist.
Use professional and courteous language and maintain a positive tone in every encounter with both external and internal customers. Actively listen to patients to best meet their needs, while showing empathy.
Keep patients informed of any delays in the process.
Take responsibility for the encounter and received calls, including transfers to internal departments.

General Duties

Schedule appointments for patients in a friendly, professional manner utilizing the appropriate provider template to ensure accuracy.
Direct phone calls to the appropriate staff or take complete messages and route them to the appropriate person in a timely manner.
Gather appointment, demographic and insurance information when scheduling appointments.
Verify patient demographic and insurance information upon check-in.
Assist patients with completing and signing all required documentation and questionnaires.
Communicate any required payment due at the time of check in when scheduling.
Collect all co-pay and self-pay balance payments.
Send all payments and receipts to business office on a daily basis.
Keep current with changes in insurance benefits.
Keep current with all process changes.
Maintain confidentiality of patient information.
Maintain a neat, clean and professional work area free from food. Keep patient waiting areas cleaned, organized, and with current resource materials.
Open and deliver mail daily.
Adhere to departmental expectations (i.e. attend required meetings; participate in quality and process improvement projects, service recovery).
Cross train and staff other clinics as needed.
Perform other duties as assigned.

POSITION REQUIREMENTS Education:

Required: None
Preferred: None

Experience:

Required: None
Preferred: One year working in a medical office setting, medical terminology, and computer knowledge of medical billing systems

Licenses and Registrations:

Required: None
Preferred: None

Certification(s):

Required: None
Preferred: None

BENEFIT SUMMARY

Competitive health and dental insurance options
Flexible paid time off to balance work and life
Retirement plan with immediate vesting and employer match
Discounted membership to our state-of-the-art fitness facility
Generous tuition reimbursement
Employer provided life and disability insurance
Free parking at facility

• IND101

Read the full job description and apply online on the recuiter's web-site

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