Support Specialist

Jewelers Mutual Group
US - Wisconsin - Neenah
September 28, 2024
Customer Services

Summary

The Support Specialist plays a vital role in ensuring efficient client support and agency operations. This position involves handling client inquiries, managing correspondence, and providing essential administrative support to the agency. The Support Specialist works primarily on an hourly basis, with flexible shifts and occasional overtime.

WHY Jewelers Mutual:

We are a financially secure, exceptionally positioned, and intellectually curious company driven by our core values of Agility, Accountability and Relevancy! We continue to raise the tide of the jewelry industry we've served since 1913 through our innovative people, our unyielding customer commitment, and evolution of our products and services to be the most trusted advisor to all we serve.

With a generous benefits package, office locations throughout the United States, and a mantra of "making your mark today", consider evolving your career and shining bright with Jewelers Mutual Group!
Essential Duties and Responsibilities include the following. Other duties may be assigned.

Answer incoming calls and assist clients and prospects with inquiries, policy clarifications, and general support, directing requests to the appropriate staff member as needed
Monitor and manage the agency inbox and physical mail, distributing correspondence promptly to relevant team members
Assist with agency download, tracking and verifying the accuracy of policies and endorsements, creating and distributing Certificates of Insurance (COIs), and fulfilling other agency-related tasks as needed
Support general data entry, filing, and scanning needs
Collaborate with the team to maintain organized documentation and records of client interactions and transactions
Contribute to improving customer service processes and procedures to enhance client satisfaction
Perform additional administrative duties as assigned by supervisors to support agency operations effectively

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Leadership Responsibilities

None
Qualifications

High school diploma or equivalent; additional education or certification is a plus
Previous experience in customer service, administrative support, or related fields is preferred
Excellent verbal and written communication skills, with a customer-focused attitude
Strong organizational skills and attention to detail to handle multiple tasks efficiently
Proficiency in basic computer applications and willingness to learn agency-specific software
Ability to work independently and collaboratively within a team environment
Availability to work primarily on an hourly basis with flexibility based on workload demands
Licensing in insurance is not required but considered a plus

Certificates, Licenses, Registrations NonePhysical Requirements

Prolonged periods sitting at a desk and working on a computer.
Occasionally required to stand; walk; use hands to finger, handle, or touch objects or controls; and talk or hear.

Read the full job description and apply online on the recuiter's web-site

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