Supervisor, Premium Service

Regal Rexnord
US - Wisconsin - Milwaukee
January 8, 2025

Position Summary:

As the Conveyance Solutions Division's North American Supervisor for the Premium Service, you'll be responsible for safely hiring, mentoring, and training our PS Engineering Team. This involves coordinating with the team and application engineering to schedule plant surveys efficiently. Additionally, you'll connect with sales and end users to confirm scheduled dates, provide quotes, and allocate resources based on intake form data and customer feedback.

You will also be expected to travel 25%- 50% of the time to work alongside the survey team, focusing on training, process improvement, and providing relief to PS engineers.

A key aspect of the role is fostering the growth of Premium Service by enhancing deliverables to support sales enablement. This will be achieved through field experience insights, discussions with sales reps, and gathering Voice of the Customer (VOC) feedback. The viability and capability of proposed improvements will be evaluated in collaboration with the team. This individual will drive continuous improvement initiatives that will enhance survey speed, efficiency, and accuracy.

You'll also play a pivotal role in analyzing current Premium Service metrics to shape its future direction. This includes working on the transition to a new digital portal by offering relevant metrics, VOC insights, and system requirements to enhance overall customer satisfaction. Furthermore, you will be responsible for creating and updating Standard Operating Procedures (SOPs) to quickly onboard new hires and potential co-ops or interns. Monthly meetings will be conducted to discuss service trends, present metrics, explore new opportunities, and outline upcoming service enhancements. Additionally, you'll maintain and update customer-facing literature to empower sales with comprehensive information, fostering better understanding and buy-in from end users.

Major Responsibilities:

Maintain a safe work environment for all involved with surveys
Build a local premium services team while adhering to Regal Rexnord values, including associate development and talent management
Coordinate with global peers to optimize and share process improvements
Grow to lead PDCA on AMC Conveying Solutions Premium Services Growth with a Annual Operating Plan, Periodic Follow up and Following through, & control performance against our set goals and action upon areas of improvement including sales volume, number of lines quoted and ordered, number of site surveys completed and scheduled, etc.
Manage the marketing mix of our premium service offer with Product, Pricing, Promotion and Place strategies all with an 80/20 approach
Develop PS objectives and promote the program with sales and end-users
Evaluate and update quoting processes and pricing for survey support
Global team development and structure, including evaluation and implementation of Latin American support and training of new members in beverage conveyor product lines so they can positively identify product in the field
Improve survey and reports so line audits can suggest improvements like run-dry solutions, product consolidation, cleaning optimization, etc.
Grow data collected during a survey to include components, wearstrips, bearings etc. as appropriate or possible
Develop and maintain sales promotion documentation
Maintain and organize the Premium Service database
Build survey capability to include bakeries, poultry, and other food manufacturing facilities to support growth with Cambridge and Kleantop belting
Collect reference information (pictures, videos and notes) on site to use for training collateral and share with application engineering team to develop recommendations and solutions
Participate in exhibitions and trade shows where necessary
Escalate sales opportunities to account executives when discovered

Required Education / Experience / Skills / Abilities:

Bachelor's degree in a technical discipline and/or 2-year + of equivalent, related experience
Experience in conveyance within the food and beverage industry OR Leadership experience (lead or management)
Ability to travel and work at a customer site for extended periods of time
Global and domestic travel to customer and internal locations is required (25% - 50%)
Fluent in English (written and spoken) - the ideal candidate will also have basic proficiency in at least one other language

Preferred Education / Experience / Skills / Abilities:

Demonstrated organizational skills with an emphasis on details and documentation
Strong relationship and team-building skills, including conflict resolution
Leadership allowing you to interface directly with our customers so we can quickly react to claims and requests; actively engage other departments if necessary to expediently service the customer
Cooperate with sales colleagues and specialists and engage with our global engineering team
Microsoft Office applications

Benefits

Medical, Dental, Vision and Prescription Drug Coverage
Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
Paid Time Off and Holidays
401k Retirement Plan with Matching Employer Contributions
Life and Accidental Death & Dismemberment (AD&D) Insurance
Paid Leaves
Tuition Assistance

About Regal Rexnord

Regal Rexnord is a $6. 5B publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company's electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company's automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.

The Company's end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.

Regal Rexnord is comprised of three operating segments:
Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord. com.

Equal Employment Opportunity Statement

Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteris.

Read the full job description and apply online on the recuiter's web-site

Supervisor, Premium Service

Supervisor, Premium Service

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