Operations Director

MAXIMUS
US - Wisconsin - Milwaukee
January 11, 2025

General information

Job Posting Title

Operations Director

Date

Tuesday, January 7, 2025

City

Milwaukee

State

WI

Country

United States

Working time

Full-time

Description & Requirements

Maximus is thrilled to announce a rewarding opportunity for an Operations Director within the Wisconsin Works (W2) Project, based in Milwaukee, WI. This leadership position is vital to the project's mission of empowering low-income families to achieve self-sufficiency by reducing reliance on public assistance. The Operations Director will oversee contract performance, lead teams, optimize processes, and foster strong relationships with stakeholders to drive program success.

*This position is contingent upon award of the program*Why Join Maximus?
• ? Competitive Compensation - Quarterly bonuses based on performance included!
• ? Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• ? Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• ? Unlimited Time Off Package Enjoy UTO, Holidays, and extended sick leave, along with Short- and Long-Term Disability coverage.
• ? Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• ? Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• ? Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion.
• ? Tuition Reimbursement - Invest in your ongoing education and development.
• ? Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• ? Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• ? Professional Development Opportunities- Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

- Manage overall operations and performance of assigned contracts including P&L, quality and compliance with all terms and conditions along with preparing and analyzing regular performance reports.

- Manage all aspects of the customer relationship for assigned contracts ensuring effective and efficient communication along with addressing and resolving customer complaints.

- Provide leadership and direct supervision to assigned employees, including setting goals, monitoring work performance, coaching and evaluating results to ensure that objectives are met.

- Manage continual process improvement by monitoring, refining, and optimizing workflow and processes with the goal of continuously improving overall effectiveness (efficiency, productivity, and quality).

- Create an entrepreneurial work environment by involvement in developing and hiring superior talent and instilling a culture of accountability, measurability, and discipline without undue bureaucracy.

- Interpret policies, procedures, and goals of the company for subordinates.

- Participate in the development and monitoring of the operational budget related to assigned contracts.

- Work collaboratively and effectively with IT to ensure that product and service applications and technologies are optimized for contract compliance, productivity, and quality performance.

- Maintain primary responsibility for ensuring customer satisfaction, resolving compliance issues, and accountability for profit & loss with assigned contracts and lines of business.

- Act as the primary point of contact for state officials and other outside contacts for the assigned contract.

- Direct and control the activities of a broad functional area through several department managers within the company.

- Has overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods.

- Work on complex issues where analysis of situations or data requires an in-depth knowledge of the company.

- Participate in corporate development of methods, techniques and evaluation criteria for projects, programs, and people.

- Ensure budgets and schedules meet corporate requirements.

- Regularly interact with executives and/or major customers.

- Interactions frequently involve special skills, such as negotiating with customers or management or attempting to influence senior level leaders regarding matters of significance to the organization.

Minimum Requirements

- Bachelor's degree in relevant field of study and 10+ years of relevant professional experience required

- Must live in or near Milwaukee, WI
• Must work onsite in Milwaukee, WI
• Experience with TANF policy and programs, specifically Wisconsin Works/W2 program and associated systems is strongly preferred.
• Current or recent certification as W2 FEP by WI DCF is strongly preferred.
• HumanServices #LI-Onsite

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. Were proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commens.

Read the full job description and apply online on the recuiter's web-site

Operations Director