Donor Services Associate

Intervarsity
US - Wisconsin - Madison
November 6, 2024

Donor Services Associate

Work Location:
Madison, WI - National Office

Schedule:
Part time

To advance the purpose of InterVarsity, this position will work on a highly interdependent team environment to administer prompt and accurate processing of donations; providing first-class customer service to our donors and staff.

This is an on-call seasonal position that averages 16-20 hours per week when needed, which includes calendar year-end, fiscal year-end, and fill-in for vacations and leaves. MAJOR RESPONSIBILITIESProvide support for Donation Services:

Donation Processes:

Open and review mail received; verify correspondence contains the necessary information
Prepare and scan checks for deposit
Perform data entry of donations into the database
Work closely with team members to meet established receipting standards
Help with gifts that require additional/special handling
Assist team members with their opening/keying tasks as needed
Prepare batches for filing
Handle donor interactions and processing of wires, IRA, matching gifts, United Way funds, Canadian donations, IFES transfers, IVP Royalties, Board and Volunteer receipts, and foreign funds
Process stock and property gifts
Prepare corrections (fixes) to donations already processed
Maintain portal access (PTRs) for all staff/accounts
Print and distribute receipts to donors and various teams
Handle all receipts that need additional attention (Specials)
Handle donor communication regarding incomplete checks
Ensure accurate maintenance of donor names and addresses within the data base
Prepare and mail packets for new donors
Assist with month-end / year-end processes
Keep supplies up-to-date for team
Other duties as assigned

Customer Service

Provide first-class customer service to our donors and staff
Handle all calls to InterVarsity's toll-free line
Respond promptly to customer inquiries via email in a courteous and timely manner
Complete research to respond to donor questions

QUALIFICATIONS/KNOWLEDGE/SKILLS/ABILITIES

3 years' experience with calculator, data entry, and clerical work
Accounting/bookkeeping experience desirable
Familiarity with handling financial information
Strong customer service skills
Comfortable working with web-based systems/tools
Annually affirm InterVarsity's Statement of Faith
Ability to work in a "team" environment; helping/relying on others, putting others' needs before own needs
Ability to cross-train with team members
Excellent organizational skills
Extra-ordinary attention to detail
Moderate knowledge of Excel and Microsoft Word (mail merge)
High degree of office administrative skill
High reasoning and critical thinking ability, which includes defining problems, drawing valid conclusions
Ability to prioritize and manage multiple priorities at a time
Ability to be resourceful with limited standard processes
Ability to take charge of tasks and work independently at various times
Ability to work under the pressure of deadlines
Ability to follow written procedures
Ability to maintain donor/staff information confidentiality.

Pay Range: $14.55 - $19.40 per hour

Benefits:

We offer a competitive benefits package, including health care and retirement savings with a match. Eligibility is based on employee type and hours worked. Benefits include the following:

403(b) Retirement Savings Plan
403(b) matching contributions
Dental insurance
Employee assistance program
Employee discounts
Flexible work schedule
Flexible spending accounts
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Vision insurance

Equal Employment Opportunity:

InterVarsity Christian Fellowship/USA is both an equal opportunity employer and a faith-based religious organization. We conduct hiring without regard to race, color, ancestry, national origin, citizenship, age, sex, marital status, parental status, membership in any labor organization, political ideology, or disability of an otherwise qualified individual. The status of InterVarsity Christian Fellowship/USA as an equal opportunity employer does not prevent the organization from hiring staff based on their religious beliefs so that all staff share the same religious commitment. Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a)) InterVarsity Christian Fellowship/USA has the right to, and does, hire only candidates who agree with InterVarsity's Statement of Agreement: Purpose and Doctrinal Basis because InterVarsity believes that each and every staff plays a vital role in advancing InterVarsity's mission and purposes.

Read the full job description and apply online on the recuiter's web-site

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