DevOps Engineer IV - Team Lead

Job Summary:
The School of Computer, Data and Information Sciences (CDIS) is looking to build an IT team, in preparation for moving into a new building in Summer 2025.
This position will be one of the IT Team members.
The team lead will perform and oversee Windows, Mac and/or Unix system administration support for students, faculty, and staff, directing team activities to ensure efficient and reliable operations.
The team lead will assist with managing the IT group by supporting coordination and communications, project planning and management, and providing oversight over other team members with a focus on back end systems.
Additional responsibilities include managing the deployment and maintenance of IT infrastructure in laboratories, meeting rooms, and public spaces.
Experience in academic environments, as well as expertise in IT security and research infrastructure, is highly desirable.
The CDIS IT team will support teaching, learning, research, and administration.
The team will provide equipment for instructor use in instructional settings; an IT helpdesk service; support for classrooms, meeting spaces, and conference rooms in Morgridge Hall; and IT support for faculty and staff in Computer Sciences, Statistics, and the School of Information.
The IT team will manage a highly complex and technical network, server, security systems and application systems used by faculty and staff and will work closely with college and campus partners to deliver and manage UW-Madison enterprise systems.
The successful candidate will have an established track record of problem-solving skills, exhibit both attention to detail and big-picture perspective, and have the ability to develop and maintain effective working relationships with a wide variety of faculty and staff throughout CDIS and UW - Madison.
In addition, they must possess a wide range of technical skills and experiences and be capable of developing a deep understanding of the technical systems that make up the foundation of technology services within CDIS and UW-Madison.
They will work collaboratively with their team, IT staff in L&S Administration, IT staff throughout L&S, and DoIT to deliver comprehensive IT services and resources.
Responsibilities:
Contributes to strategic planning and provides subject matter expertise regarding the design, integration, delivery, and provides innovative and strategically significant consultation, project management, and operational support of applications or services, development operations (DevOps), affecting multiple disciplines or work units.
Anticipates issues, devises resolution methodology, and provides long term and non-routine assistance to ensure subsystems and infrastructure function together and business needs are met.
Serves as a subject matter expert, internal and external point of contact, and provides guidance to leadership on technology strategies and critical technology issues.
10% Contributes to strategic planning and provides guidance and expertise on system options, risk, cost vs.
benefits, and impacts on processes and goals
15% Analyzes requirements and communicates and coordinates with staff and stakeholders related to the system and/or project
20% Leads the development and programming of automation workflows for deployment, configuration, and/or monitoring of systems/services
10% Researches, designs, manages, and maintains automation tools including security configurations
10% Leads and performs integration, migration, configuration, and security of existing applications and services into automated infrastructures
15% Serves as a subject matter expert to internal and external stakeholders and leadership, and provides guidance and training to staff
20% Assist with managing the IT group by supporting coordination and communications, project planning and management, and providing oversight over other team members
Education:
Preferred:
Bachelor's Degree
Qualifications:
Required:

Minimum 5 years of professional experience in computer systems support.
Experience with modern programming languages.
Professional experience managing large deployments of systems running Linux, MacOS, and Windows operating systems.
Excellent oral and written communication skills.

Experience with mentoring and training other staff, or experience leading/managing a team.
Minimum 3 years customer service experience.
Experience evaluating service performance in relation to strategic goals and key performance indicators.
Professional experience managing A/V systems in conference and meeting rooms.
Professional experience in higher education IT systems and services.
Work Type:
Full Time:
100%
It is anticipated this position requires work be performed in-person, onsite, at a designated campus work location.
Appointment Type, Duration:
Ongoing/Renewable
Salary:
Minimum:
$127,000 ANNUAL (12 months)
Depending on Qualifications
The typical starting salary will be $127,000 to $181,000 depending on qualifications and experience.
Employees in this position can expect to receive benefits such as generous vacation, holidays, and paid time off; competitive insurances and saving accounts; and retirement benefits.
How to Apply:
Please click on the "" button to start the application process.
Applications must be submitted by 11:
55pm on the posted closing date.
To apply, please upload a cover letter and resume.
Your cover letter and resume should address how your skills, knowledge, and abilities are transferrable to the qualifications of this role.
Please note your application materials may be used as a writing sample.
Selected applicants will be invited to participate in virtual interviews (via Zoom) to be held approximately 7-10 days after the posting closes.
Those moving on to second round interviews will be invited to an in-person interview at UW-Madison 1-2 weeks later.
Once final applicants are identified, they will be asked to provide names and contact information for at least three professional references.
Contact:
Stella Luong
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Email:
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Official Title:
DevOps Engineer IV(IT108)
Department(s):
A48-COL OF LETTERS & SCIENCE/ADMINISTRATION/ADMIN
Employment Class:
Academic Staff-Renewable
Job Number:
309203-AS
The University of Wisconsin-Madison is an Equal Opportunity and Affirmative Action Employer.
Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies.
We promote excellence through diversity and encourage all qualified individuals to apply.
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