A Dispatcher is required to communicate with drivers to assist with problem resolution while on route.
Furthermore, handling incoming service orders, directs drivers, and resolves service issues.
Interacts with customers, including customer service, sales, and operational staff.
The dispatcher will uses GFL proprietary software to enter ticket information and track productivity.
Key Responsibilities:
• Schedule service and satisfy customer needs for service changes.
Ensure that service is completed in accordance with established policies.
• Dispatch calls to routes based upon designated route and driver location.
• Perform driver check-ins at day's end to ensure complete and accurate paperwork completion.
• Distribute, collect and review route sheets for proper days end data entry.
• Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
• May perform some additional responsibilities as assigned by the Operations Manager.] • Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
• Works with routing specialists to optimize routes.
• Fields incoming calls / emails from customers.
• Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
• Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
• Records and document information from drivers and distributes to appropriate departments.
• Communicates with maintenance shop personnel.
• Must be able to communicate effectively and professionally via email, telephone and two way devices.
Knowledge, Skills, Abilities and Competencies:
• Completion of high school.
Post-secondary courses or diploma would be considered an asset.
• 1-2 years in a transportation, dispatch or customer service role.
• Strong communication and interpersonal skills.
• Strong customer focus.
• Proven ability to multi-task & ability to prioritize tasks.
• Proficient in MS Outlook, Excel, Word.
• Knowledge of industry an asset.
• Advanced skill level with software applications and word processing accuracy including adequate typing speed.
• Required to work extended hours including occasional weekends.
• Possess TRUX experience but not mandatory, if not possess desire and ability to learn TRUX system, needs to possess advanced computer skills.
• Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call center environment.
• GFLTalent We thank you for your interest.
Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.
If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact *** -s-p-m1- By applying, you consent to your information being transmitted by Monster to the Employer, as data controller, through the Employer's data processor SonicJobs.
See GFL Environmental Privacy Policy at ***/privacy-policy/ and SonicJobs Privacy Policy at ***/us/privacy-policy and Terms of Use at ***/us/terms-conditions
US - WI - WI - Superior
October 29, 2024
We're glad you're here. Think about it you and us? Sounds like it could be a • match made in the meat heavens. If you're here for: • Flexible Schedule • Free Shift Meals* • Best in Class Training & Continuous Learning • Advancement Opportunities • Paid Time Off*...
US - WI - WI - Clinton
October 5, 2024
Occupational Therapy Assistant / COTAJob Type: Full-timeSchedule: 30 hours per weekSetting: Nursing Home, Rehabilitation Center, Skilled Nursing FacilityLocation: Fair Oaks Rehab & Healthcare Ctr - South Beloit, ILAegis Therapies, one of the nation's leading providers of rehabilitation and wellness...
US - WI - WI - Sharon
October 5, 2024
Occupational Therapy Assistant / COTAJob Type: Full-timeSchedule: 30 hours per weekSetting: Nursing Home, Rehabilitation Center, Skilled Nursing FacilityLocation: Fair Oaks Rehab & Healthcare Ctr - South Beloit, ILAegis Therapies, one of the nation's leading providers of rehabilitation and wellness...
US - WI - WI - Beloit
October 5, 2024
Occupational Therapy Assistant / COTAJob Type: Full-timeSchedule: 30 hours per weekSetting: Nursing Home, Rehabilitation Center, Skilled Nursing FacilityLocation: Fair Oaks Rehab & Healthcare Ctr - South Beloit, ILAegis Therapies, one of the nation's leading providers of rehabilitation and wellness...
US - WI - WI - Delavan
October 5, 2024
Occupational Therapy Assistant / COTAJob Type: Full-timeSchedule: 30 hours per weekSetting: Nursing Home, Rehabilitation Center, Skilled Nursing FacilityLocation: Fair Oaks Rehab & Healthcare Ctr - South Beloit, ILAegis Therapies, one of the nation's leading providers of rehabilitation and wellness...
US - WI - WI - South Range
October 29, 2024
We're glad you're here. Think about it you and us? Sounds like it could be a • match made in the meat heavens. If you're here for: • Flexible Schedule • Free Shift Meals* • Best in Class Training & Continuous Learning • Advancement Opportunities • Paid Time Off*...
US - WI - WI - Superior
October 29, 2024
We're glad you're here. Think about it you and us? Sounds like it could be a • match made in the meat heavens. If you're here for: • Flexible Schedule • Free Shift Meals* • Best in Class Training & Continuous Learning • Advancement Opportunities • Paid Time Off*...
US - WI - WI - Powers Lake
October 4, 2024
Physical Therapist - OutpatientGreat Work/life Balance and Flexibility of hours - Create your own schedulePart-time & Consistent PRN Opportunities Available Location: Hearthstone Manor - Woodstock ILSetting: Assisted Living, Independent Living, Outpatient,Lovely Community - Work with higher...
US - WI - WI - Afton
October 5, 2024
Occupational Therapy Assistant / COTAJob Type: Full-timeSchedule: 30 hours per weekSetting: Nursing Home, Rehabilitation Center, Skilled Nursing FacilityLocation: Fair Oaks Rehab & Healthcare Ctr - South Beloit, ILAegis Therapies, one of the nation's leading providers of rehabilitation and wellness...
US - WI - WI - Sharon
October 4, 2024
Physical Therapist - OutpatientGreat Work/life Balance and Flexibility of hours - Create your own schedulePart-time & Consistent PRN Opportunities Available Location: Hearthstone Manor - Woodstock ILSetting: Assisted Living, Independent Living, Outpatient,Lovely Community - Work with higher...
US - WI - WI - Superior
October 29, 2024
We're glad you're here. Think about it you and us? Sounds like it could be a • match made in the meat heavens. If you're here for: • Discounted Curly Fries (and all our menu items for that matter) • Flexible Schedule • Free Shift Meals* • Best in Class Training &...
US - WI - WI - Superior
October 29, 2024
We're glad you're here. Think about it you and us? Sounds like it could be a • match made in the meat heavens. If you're here for: • Discounted Curly Fries (and all our menu items for that matter) • Flexible Schedule • Free Shift Meals* • Best in Class Training &...
US - WI - WI - Elkhorn
October 4, 2024
Physical Therapist - OutpatientGreat Work/life Balance and Flexibility of hours - Create your own schedulePart-time & Consistent PRN Opportunities Available Location: Hearthstone Manor - Woodstock ILSetting: Assisted Living, Independent Living, Outpatient,Lovely Community - Work with higher...
US - WI - WI - South Range
October 29, 2024
We're glad you're here. Think about it you and us? Sounds like it could be a • match made in the meat heavens. If you're here for: • Flexible Schedule • Free Shift Meals* • Best in Class Training & Continuous Learning • Advancement Opportunities • Paid Time Off*...
US - WI - WI - Avalon
October 5, 2024
Occupational Therapy Assistant / COTAJob Type: Full-timeSchedule: 30 hours per weekSetting: Nursing Home, Rehabilitation Center, Skilled Nursing FacilityLocation: Fair Oaks Rehab & Healthcare Ctr - South Beloit, ILAegis Therapies, one of the nation's leading providers of rehabilitation and wellness...
US - WI - WI - Williams Bay
October 4, 2024
Physical Therapist - OutpatientGreat Work/life Balance and Flexibility of hours - Create your own schedulePart-time & Consistent PRN Opportunities Available Location: Hearthstone Manor - Woodstock ILSetting: Assisted Living, Independent Living, Outpatient,Lovely Community - Work with higher...
US - WI - WI - Bassett
October 4, 2024
Physical Therapist - OutpatientGreat Work/life Balance and Flexibility of hours - Create your own schedulePart-time & Consistent PRN Opportunities Available Location: Hearthstone Manor - Woodstock ILSetting: Assisted Living, Independent Living, Outpatient,Lovely Community - Work with higher...
US - WI - WI - Janesville
October 5, 2024
Occupational Therapy Assistant / COTAJob Type: Full-timeSchedule: 30 hours per weekSetting: Nursing Home, Rehabilitation Center, Skilled Nursing FacilityLocation: Fair Oaks Rehab & Healthcare Ctr - South Beloit, ILAegis Therapies, one of the nation's leading providers of rehabilitation and wellness...
US - WI - WI - South Range
October 29, 2024
We're glad you're here. Think about it you and us? Sounds like it could be a • match made in the meat heavens. If you're here for: • Flexible Schedule • Free Shift Meals* • Best in Class Training & Continuous Learning • Advancement Opportunities • Paid Time Off*...
US - WI - WI - Fontana
October 4, 2024
Physical Therapist - OutpatientGreat Work/life Balance and Flexibility of hours - Create your own schedulePart-time & Consistent PRN Opportunities Available Location: Hearthstone Manor - Woodstock ILSetting: Assisted Living, Independent Living, Outpatient,Lovely Community - Work with higher...
US - WI - WI - Pell Lake
October 4, 2024
Physical Therapist - OutpatientGreat Work/life Balance and Flexibility of hours - Create your own schedulePart-time & Consistent PRN Opportunities Available Location: Hearthstone Manor - Woodstock ILSetting: Assisted Living, Independent Living, Outpatient,Lovely Community - Work with higher...
US - WI - WI - Zenda
October 4, 2024
Physical Therapist - OutpatientGreat Work/life Balance and Flexibility of hours - Create your own schedulePart-time & Consistent PRN Opportunities Available Location: Hearthstone Manor - Woodstock ILSetting: Assisted Living, Independent Living, Outpatient,Lovely Community - Work with higher...
US - WI - WI - New London
October 29, 2024
As a team member, you're fully immersed in the spirit of the establishment. • You're high functioning, adaptable, and ready for whatever a customer throws at you. • Working with other team members isn't just your strong suit, it's one of your favorite parts of the job. • When you...
US - WI - WI - Superior
October 29, 2024
We're glad you're here. Think about it you and us? Sounds like it could be a • match made in the meat heavens. If you're here for: • Flexible Schedule • Free Shift Meals* • Best in Class Training & Continuous Learning • Advancement Opportunities • Paid Time Off*...
US - WI - WI - Freedom
October 29, 2024
As a team member, you're fully immersed in the spirit of the establishment. • You're high functioning, adaptable, and ready for whatever a customer throws at you. • Working with other team members isn't just your strong suit, it's one of your favorite parts of the job. • When you...
US - WI - WI - Twin Lakes
October 4, 2024
Physical Therapist - OutpatientGreat Work/life Balance and Flexibility of hours - Create your own schedulePart-time & Consistent PRN Opportunities Available Location: Hearthstone Manor - Woodstock ILSetting: Assisted Living, Independent Living, Outpatient,Lovely Community - Work with higher...
US - WI - WI - Darien
October 5, 2024
Occupational Therapy Assistant / COTAJob Type: Full-timeSchedule: 30 hours per weekSetting: Nursing Home, Rehabilitation Center, Skilled Nursing FacilityLocation: Fair Oaks Rehab & Healthcare Ctr - South Beloit, ILAegis Therapies, one of the nation's leading providers of rehabilitation and wellness...