CUSTOMER CARE SPECIALIST II

Cox Communications
US - Indiana - Warsaw
October 31, 2024
Customer Services

Company
Cox Automotive - USA

Job Family Group

Customer Care Group

Job Profile

Customer Care Specialist II

Management Level

Individual Contributor

Flexible Work Option

Hybrid - Ability to work remotely partof the week

Travel %

No

Work Shift

Day

Compensation
Hourly base pay rate is $17.40 - $26.06/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Mobility Fleet Operations is revolutionizing the industry with digital-first fleet solutions connecting fleets with maintenance experts, using data-driven technology via an automated marketplace of service providers & proprietary fleet technology.

Fleet Operations is Cox Automotive Mobility's centralized Maintenance Management division; designed for fleets, operators and teams who need an on-demand service solution, data driven insights, and a team of fleet experts to support them so they can focus on their core business.

The Customer Care Specialist II has a responsibility to ensure that the overall customer experience is best in class. This is the be accomplished by the execution of the outlined processes within the work instructions with proficiency and enthusiasm. The Customer Care Specialist II will demonstrate active listening skills to ensure that the customer's needs are met and exceeding customer and company expectations

A great customer experience can turn a challenging situation into a positive one, especially when it comes to helping people get back on the road.

We're hiring a Customer Care Specialist II to join our team at Cox Automotive's Mobility Fleet Operations. In this role, you'll be at the forefront of delivering top-tier service, helping us meet and exceed customer expectations every day.

Ready to drive positive change? Let's talk!

What's In It for You?

Here's a sneak peek at the benefits you could experience as a Cox employee:

A competitive salary and top-notch bonus/incentive plans.
Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
Comprehensive healthcare, with multiple options for individuals and families.
Generous 401(k) retirement plans with company match.
Professional development and continuing education opportunities.
Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
Extra perks like pet insurance, employee discounts and much more.
Check out all our benefits.

What You'll Do

You'll be the voice that answers someone's call for help from the road, among other responsibilities. Here's what that'll look like:

Fielding a high volume of inbound calls.
Providing excellent customer service for all inbound and outbound calls.
Originating all new transactions (via inbound and outbound calls) regarding preventative maintenance, as well as immediate and scheduled service and repairs.
Assigning service requests to the respective market for dispatching.
Coordinating towing of customer units when necessary.
Scheduling outside vendors when an emergency breakdown is called in.
Continuously developing and improving company capabilities around dispatching.

Who You Are

You like helping people solve problems and making their day a little brighter. Here's what else you bring to the table:

An understanding of the Microsoft Office Suite.
The ability to work independently and collaboratively within a team environment.
The ability to multi-task and meet tight deadlines.
Excellent problem-solving skills.
A valid driver's license.

Minimum Qualifications:

High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field.

Buckle up for a better future. Join Cox today!

Drug Testing

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Read the full job description and apply online on the recuiter's web-site

Related Job Postings

Travel Physical Therapist 1,583 per week

Fusion Medical Staffing Therapy

US - IN - IN - Greencastle
November 1, 2024

Fusion Medical Staffing-Therapy is seeking a travel Physical Therapist for a travel job in Greencastle, Indiana. & Requirements • Specialty: Physical Therapist • Discipline: Therapy • Start Date: ASAP • Duration: 13 weeks • 30 hours per week • Shift: 8 hours • Employment Type: Travel Facility...

Find Jobs Hiring Now Near You!

Get Jobilize Job Search Mobile App Now