Office Assistant II - Community Development

Job Summary
Clark County Community Development - Administration team is looking for people who can grow, think, and inspire. We seek individuals who are doers, who bring skill, passion, and commitment to public service. This position is a customer-focused, customer-facing position that provides advanced level customer service to internal and external customers by performing a variety of complex administrative support activities which contribute to efficient office operations and require a thorough understanding of department and County programs and procedures.

This position is represented by Local 307.

QualificationsEducation and Experience:

Three to five years of responsible and advanced administrative support experience including the full range of office and support functions; telephone and reception, word processing, spreadsheet and other personal computer applications, filing systems, mail, supplies, budgeting, accounting and others. In those positions requiring typing, the incumbents must, upon entry into the position, be able to type at a rate of no less than 55 words per minute. May be required to possess or obtain a valid motor vehicle operator's license.

Other combinations of education or experience, which would demonstrate the ability to perform the work, will be considered.

Specialized experience in the area of assignment is highly desirable. However, this expertise is not required at entry into the classification.

In some positions, the incumbent may be required to posses or be able to obtain a valid motor vehicle operator's license.

Knowledge of: General office procedures and practices and of the specialized functions, policies, and procedures of the work unit; spelling, capitalization, punctuation and rules of grammar, and of the formats and clerical procedures used in performing the work; filing and record-keeping procedures; applicable laws, county codes, ordinances, and policies governing the work of the department and assignment; business English; PC computer applications such as word processing, spreadsheets and data bases; basic bookkeeping and/or cashiering methods and practices as required by the position.

Ability to: Establish and maintain cooperative and effective working relationships; master the more complex department processes, services and functions; operate standard office equipment such as computer software applications, telephones, facsimile machines, copy machines; apply sound judgment in making decisions independently in accordance with established policies, procedures, and regulations; effectively maintain harmonious relationships with customers, including co-workers; diffuse difficult or highly charged situations; follow oral and written instructions; effectively guide and assist other employees; evaluate and improve department service delivery through enhancement of procedures, systems, organizational approaches and record keeping; develop and demonstrate effective customer service techniques; communicate effectively both orally and in written form; maintain a neat personal appearance and courteous attitude toward the public and fellow employees, even under stressful and unpleasant situations; sit or stand for long periods of time while performing routine and repetitive functions.

Selection Process:

Resume and other documents must be attached together in the 'Resume Upload' section of the application. Multiple files are allowed, but all applicant attachments must be uploaded simultaneously, as there is no way to edit or append uploaded materials after submitting the application.

Application Review (Pass/ Fail) - An online application is required. Attaching a resume does not substitute for a completed application; incomplete applications will not pass the application review. Candidates deemed most qualified will be invited to participate in the remainder of the selection process.

Practical Exam (Pass/Fail) - This recruitment may require a practical exam which will be job related and may include, but not limited to, the qualifications outlined in the job announcement. Candidates deemed most qualified will be invited to participate in the remainder of the selection process.

Oral Interview - The interview will be job related and may include, not limited to, the qualifications outlined in the job announcement. Top candidate(s) will continue in the process.

Employment references will be conducted for the final candidates and may include verification of education.

It is general policy of the County that new employees should be hired at the lower steps of the applicable range and advance through the range at the normal progression.

First review of candidates will be October 31st. This recruitment may close at any time on or after October 31st.

Examples of DutiesExample of Job Duties

• Operates multiline phone; answers general customer inquiries via email, phone and face-to-face; supports customer facing functions and internal processes.
• Organizes and maintains subject matter files and records and retrieves information, files, documents, and records as needed, produces complex reports from data
• Coordinates and organizes meetings, activities and functions. Sets up rooms and equipment when required.
• Provides back-up coverage and assistance to other administrative and/or office staff; cashiering duties as needed
• Provides information to the public or other employees by phone or in person to ensure compliance and an understanding of the agency rules, regulations, or functions; listens to questions and explains procedures according to agency guidelines or refers clients to appropriate source
• Uses various computer applications, creates templates, spreadsheets, macros, presentation materials, slides, charts and graphics.