Location:
1111 Pacific Avenue - Tacoma, Washington 98402 Hours:
Monday, Tuesday and Wednesday 7:
00am-3:
30pm There is a Numeric Data Entry Assessment and a Sorting Assessment as part of the onsite interview process.
If a reasonable accommodation is needed, please see below on how to submit a request.
Essential job duties
• Primary focus is on execution within defined parameters with some expansion based on development.
Roles at this level are responsible for routine operational and/or administrative work with little to no discretion and decision-making
• Administering defined procedures, analyses, tasks and report preparation while receiving explicit instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process
• May assist in reviewing or ensuring proper documentation or procedures are used for basic activities
• This role covers a combination of staff within the areas of credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance and cover a broad range of responsibilities and duties
• Performs basic routine tasks assigned by manager with little autonomy.
May provides service in relation routine billing inquiries, service requests, suggestions and complaints from customers.
• Completes work by following clear defined procedures
• Other duties as assigned Required and/or Preferred Qualifications
• 0-1 years experiences with working knowledge of the business or general office skills
• High School Diploma or GED equivalent.
College degree preferred
• Works well with others in a fully developed work team environment
• Open minded and adaptable to new ideas in a changing environment
• Excellent customer service skills
• Proven excellent verbal/written communication and interpersonal skills
• Good judgment and decision making ability
• Ability to work under pressure and meet deadlines
• Analytical, research and problem resolution skills
• Proficient in 10-Key, able to perform with a high degree of speed and accuracy.
• Comfortable navigating multiple computer systems and applications
• Proficient in Microsoft Office applications
• Prolonged Standing (5-8 hours per day), frequent use of hands to manipulate/grasp objects, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1 - 10 lbs., occasional lifting of up to 30 lbs.
• Basic understanding of accounting principles
• Basic knowledge of banking policies, procedures, government regulations
• Basic understanding of loan documentation
• Proven ability to handle all monetary/ processing functions independently
• Basic knowledge/experience in multiple payment delivery channels; OLDS, Lockbox, ACH, wires
• Basic knowledge of banking policies, procedures and governmental regulations
• Ability to perform simple scheduled and non-scheduled maintenance functions
• Proven ability to handle high transaction volumes accurately
• Ability to meet production goals
• Proven ability to handle all customer service inquires and diffuse difficult customer situations independently
• Exceptional attention to detail.
• Excellent customer service skills.
There is a Numeric Data Entry Assessment and a Sorting Assessment as part of the onsite interview process.
COMPENSATION AND BENEFITS This position is eligible to earn a base hourly rate in the range of $19 to $20 per hour depending on location and job-related factors such as level of experience.
Please click here for a list of benefits for which this position is eligible.
Job Posting Expiration Date:
10/20/2024 KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to b
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