Case Manager

Case Manager Location: Oasis - 6802 Tacoma Mall Blvd., Tacoma

POSTING DATE: January 15, 2025

REPORTS TO: THV Manager of Supportive Services Regional

HOURS: Full-time, 40 hours per week, includes some on call evenings and weekends

PAY RANGE: $28.35 - 33.60 per hour, DOE

BENEFITS: Medical, dental, vision, retirement, life insurance, long-term disability insurance and sick leave are available to employees. Employees accrue 116 hours of vacation during the first year and receive 11 paid holidays. (Prorated for part-time employees).

POSITION TYPE: Non-exempt position. This is unionized position, represented by Local 8 of the Office of Professional Employees International Union (OPEIU)

The Case Manager is responsible for assisting formerly homeless, asylum seeking individuals to stabilize in permanent housing, short-term service planning, maintaining relationships with community agencies and service providers, brief intervention and crisis response, providing informal counseling to clients as needed, information and referral assistance, income support and coordination of community-building activities.

Responsibilities:

Information and Referral/Case Management
• Build effective relationships with clients.
• Provide information and referrals to clients, including through distribution of written material.
• Maintain updated information tools for tenant use in accessing community resources.
• Formally and informally, assess tenants as to current level of functioning and social service needs.
• Offer case management for selected clients, either referred by building management as at risk of eviction or self-identified.
• Work cooperatively with the Refugee Women's Alliance and Washington Migrant & Asylum Seeker Support (WA-MASS) programs on referrals and care coordination.
• Make referrals or initiate services to address mental health, substance abuse, and disability issues wherever possible.
• Coordinate with local agencies to provide services that meet the needs of LIHI clients.
• Work collaboratively with building management and Supportive Services staff to increase stability and retention of tenants in housing.

Community Building
• Coordinate with community organizations, public agencies, and volunteers to provide on-and off-site activities for clients.
• Initiate and encourage client involvement in community-building activities, such as community meetings, meals, and support groups.
• Produce needed written materials, including community newsletters.
• Contribute to the development of a community that values cultural diversity.

Administrative
• Participate in staff meetings and planning sessions.
• Knowledge of FCS (Foundational Community Supports) and HMIS data systems preferred.
• Report regularly to Supportive Services Manager on programmatic issues.
• Maintain records of activities and contacts with tenants/agencies and case management records.
• Complete other records and reports as directed.
• Assist staff with administrative and program work related to the operating of supportive housing and social service projects at LIHI.
• Assist with preparation of spreadsheets, grants, funding applications, correspondence and reports as relate to the housing programs.

Other
• Participate in public policy advocacy efforts including recruiting clients to attend public meetings and testify at hearings.
• Participate in fundraising for Supportive Services by providing information and feedback for grant applications; and helping establish community contacts.
• Perform other related duties as required.

Qualifications:
• Bachelor Degree in Social Work or related field, or Associate degree with 3 years of experience.
• Fluency in spoken and written language of Portuguese, Lingala, Spanish or French required.
• At least two years' experience working with a diverse population.
• CPR/First Aid desired
• Background in case management, resident advocacy, or related career is required
• Knowledge of referral resources including legal aid for asylum seekers.
• Experience working with confidential information
• Excellent written and communication skills
• Access to transportation
• Flexibility to work evenings or weekends as needed
• Must pass criminal background checks and drug screening test.

The Low Income Housing Institute is an equal opportunity employer. Qualified members of historically marginalized and underrepresented communities are encouraged to apply. LIHI participates in the e-verify system.

About us:

The Low Income Housing Institute (LIHI) has a 30-year history and track record of owning and managing low-income housing; developing innovative solutions to homelessness; advocating for housing justice; providing supportive services; and operating hygiene services for homeless people at our Urban Rest Stops. LIHI staff have developed over 4,500 affordable housing units and manages over 2,500 units including rental housing, permanent supportive housing and transitional housing. The populations served include families, singles, seniors, veterans, young adults, immigrants, low wage workers, and people living with physical and mental disabilities. LIHI is one of the largest nonprofit housing organizations in the state. Our properties are located in Seattle, King County, and five adjacent counties. LIHI is a national leader in sponsoring tiny house villages as a crisis solution to homelessness. Annually, the tiny house villages and shelters serve 1,000 homeless people and our hygiene programs serve over 8,000 homeless people. LIHI is a BIPOC organization committed to anti-displacement, equitable development, and social racial justice. LIHI staff is collaborative, dynamic, and dedicated to taking bold steps in ending homelessness and creating supportive communities for people to thrive.