Veterinary Receptionist

Want to work in a beautiful hospital with a fantastic culture and an incredible team atmosphere? Look no further than Broadway Veterinary Hospital in Seattle's vibrant Capitol Hill area. We seek a passionate and dedicated Full-Time Veterinary Receptionist to join our growing team!

Why chose Broadway Veterinary Hospital?

At Broadway Veterinary Hospital, we take pride in being a high-quality, AAHA-accredited hospital, providing exceptional care to our beloved animal companions. Our practice has served Capitol Hill and the surrounding communities since 1986, establishing a trusted reputation. In the heart of the eclectic Capitol Hill neighborhood, you'll find yourself surrounded by trendy restaurants, unique shops, and lively nightclubs, offering endless opportunities for exploration and entertainment.

Located just three blocks from the light rail station, Broadway Veterinary Hospital offers convenient access to downtown Seattle, where you can immerse yourself in the vibrant city atmosphere and take in breathtaking views of the iconic Seattle skyline and the stunning Puget Sound. Whether exploring the bustling Pike Place Market, strolling along the picturesque waterfront, or indulging in the city's thriving arts and cultural scene, Seattle has something for everyone.

At Broadway Veterinary Hospital, you'll be part of a team that fosters a positive and supportive work environment. We value teamwork, collaboration, and a great culture. Our hospital is where you can grow personally and professionally, surrounded by colleagues passionate about veterinary medicine.

So, are you ready to combine your love for animals with an exciting career in one of the most dynamic cities in the world? Join our team at Broadway Veterinary Hospital and embark on an adventure that will fulfill your passion for veterinary care while providing Seattle's incredible recreational activities, cultural experiences, and vibrant energy. Apply now and let the fun and fulfillment begin!

Job Summary

The Receptionist is "the face of the hospital" and the first point of contact for our clients and patients. The primary responsibility is to ensure our clients' and patients' experience is positive, welcoming, friendly, and exceptional. The incumbent in this role will work closely with the veterinary team to provide quality medical care and help promote it.

Key Responsibilities

Main Accountabilities:

• Greet clients and patients in a positive, welcoming, and friendly manner, creating an enthusiastic and warm environment
• Administer basic reception tasks, including answering and managing incoming phone calls, scheduling patient appointments, managing patient intake and discharge
• Administer basic cashier duties, including reconciling the cash drawer daily (opening and closing processes)
• Educate clients about Wellness Plans and patient care as directed by the veterinary medicine team
• Prepare and maintain thorough and accurate medical charts for all patients, consistently meeting hospital quality control standards

• Maximize the efficiency of the veterinary team by effectively managing patient flow
• Create and maintain a clean, neat, and inviting reception area

• Consistently provide professional, efficient, and exceptional service

• Demonstrate excellent communication and organizational skills when interacting with the veterinary team and clients
• Effectively adapt to individual clients and their needs
• Effectively resolve customer complaints as needed

• Adhere to OSHA standards and regulations as outlined in company policies
• Ability to learn basic veterinary technical skills such as animal restrain and lab duties
• Ability to perform other job duties as assigned

• Work independently and exercise good judgment

• Multi-task effectively
• Remain action-oriented and effectively set priorities
• Work well in an extremely fast-paced work environment, remaining calm and resilient
• Work at computer station/desk for extended periods of time
• Exhibit proactive initiative in addressing tasks and challenges as they arise

• Complete work, maintaining a high level of accuracy while managing constant interruptions
• Learn new computer software systems (EMR, Scheduling, etc. )
• Provide a high level of accountability

• Handling dogs, cats, and exotic animals
• Typing 40+ wpm (keyboard)
• Email systems, basic MS Office products (Word, Excel)

• Strong Customer Service Focus while effectively adapting to individual clients and their needs
• Excellent communication skills and the ability to manage a variety of emotional situations - remaining empathetic, compassionate, and approachable
• Excellent phone demeanor

• High School Diploma or equivalent
• 1+ years of customer service experience - front desk experience a plus!
• 1+ years of experience working with computers (typing, email, other software, etc. )
• Veterinary experience is a plus!

• The reception position is performed onsite at our hospital or at an approved offsite event location. Remote work is not available for this position
• The hospital environment includes limited space, smells from pet waste, and noise (barking, etc. )
• Schedules may include 10+ hour shifts, Saturdays, evenings, and holidays
• Good hand-eye coordination, arm-hand-finger dexterity with the ability to reach and grasp, and visual acuity to use a keyboard, operate equipment, and read information

• Ability to lift 25+ pounds
• Able to stand, walk, stoop, kneel, crouch, and climb
• May routinely be exposed to pets that may bite or scratch, biological hazards, anesthesia medications (smells), radiation if near an Xray machine, prescription medications, including controlled substances