Supportive Services Manager

Supportive Services Manager

LOCATION: Central Seattle Properties

POSTING DATE: 11/26/2024

REPORTS TO: Director of Supportive Services

PAY RANGE: $72,000-75,000 annually

HOURS: Full time, 40 hours per week

BENEFITS: Medical, dental, vision, retirement, life insurance, long term disability insurance and sick leave are available to employees. Employees accrue 116 hours of vacation during the first year and receive 11 paid holidays. (Prorated for part-time employees).

POSITION TYPE: Exempt, management position

The Low Income Housing Institute (LIHI) develops and operates housing for people who are low-income and/or homeless, provides technical assistance to communities and other non-profits, and advocates for housing justice. Currently LIHI employs case managers who work with the homeless population at several of LIHI's Permanent Supportive Housing properties. This position will supervise and lead case managers at five properties throughout King County.

Description/Responsibilities:

This position will assist the Director of Supportive Services with "systems integration" -translating management and grant goals/priorities into practice standards and coordinating such changes agency-wide. The Manager actively provides collaborative monitoring and support to case managers of Permanent Supportive Housing and shelter programs with policies and protocols. The Manager ensures that all applicable LIHI properties receive and sustain Supportive Services grant opportunities. The Supportive Services Manager oversees the financial and record-keeping side of the grant-making process and works closely with program staff and senior leaders to ensure accurate financial reporting and procedural compliance on all grants, including governmental grants and FCS Medicaid billing.

The person in this position may interact with all levels of the organization to include

• Housing Management Leadership team, Special Projects Leadership Team.
• Area manager teams: including Program Coordinators, Property Managers, Housing Assistants, and/or Resident Managers, Shelter Monitors, Program Managers, Shelter Operations Managers, Behavioral Health Staff.
• Grant writers, fund developers and LIHI finance
• Community Engagement & Advocacy Manager and our Chief Strategy Officer
• Funders - including Housing and Urban Development (HUD) representatives, King County (and potentially other counties), City of Seattle, as well as intermediaries such as Housing Authorities, Coordinated Entry representatives, Safe Harbors/HMIS etc.

• Staff support, training and supervision

• Hire, conduct orientation and train Case Managers at five to six Permanent Supportive Housing sites and/or Enhanced Shelter. Provides consultation, guidance and support to case managers in assigned case management teams; Provide first level guidance and assistance to case managers.
• Directly supervise up to 10 Supportive Service staff at an assigned portfolio of properties, shelters.
• Provide support to Supportive Services and Property Management staff to work collaboratively for successful resident outcomes.
• Pursue progressive employee evaluation and development.
• Participate in program evaluation, and best practice development, including input from residents, Housing Management staff, other staff and volunteers.
• Oversee, maintain and review case management records for quality assurance, training and data management purposes.
• Conduct staff meetings on a weekly or bi-weekly basis.
• Engage in direct-resident support as needed/requested, which may include some short term crisis intervention, case-management, info-referral, and/or back-up assistance with property management tasks.
• Offer case management and service planning for selected residents, either referred by building management as at risk of eviction, or self-identified.
• Conducts regular site visits to multiple properties to provide clarification, supervision and guidance. Coordinate and/or conduct periodic audits of Supportive Services at various sites, including weekly/monthly file and data input reviews. Facilitates one-on-one staff meetings to work on goals, growth, training, and guidance on specific cases, and overall case management performance.

• Manage administrative support tasks, to possibly include scheduling/calendaring, light event coordination, quarterly/annual internal auditing tasks, and general file clean-up and organization, possibly including electronic file storage.
• Manage supportive services data base to ensure accuracy, staff compliance and billing of services. Experience with HMIS and FCS a plus.
• Collaborate with diverse people from across LIHI - effectively listen, reflect, and mediate, problem-solve.
• Work with LIHI's leadership and finance and supportive services staff to ensure an accurate, timely and efficient process for the entire grant life cycle from proposal to close. This entails collaboration with supportive services, finance, development and property management staff, reviewing and/or producing relevant reports, monitoring and post-award management.
• Assume responsibility for other duties as assigned.

• Bachelor degree required in social work or related field. MSW preferred.
• Experience in case management and/or resident support services and has experience in a supervisory and management role.
• Background in case-management, resident advocacy, or related career is required.
• Background in grant management highly desired. Background in "housing-specific" case-management highly desired.
• Knowledge of local social service resources.
• Demonstrated experience working with homeless individuals/families; able to speak about the wide range of related needs and issues; familiarity with the micro/macro barriers they encounter before and after becoming transitionally or permanently housed.
• Demonstrated leadership and supervision of supportive services staff
• Experience working with confidential information, files and electronic files along with maintaining complete confidentially is required.
• Familiarity with property management is highly desirable, especially property-management that is focused around serving low-income residents.
• Excellent computer and technology skills and aptitude for administrative responsibilities such as preparing budgets, reports, invoices. Aptitude for conducting research and reporting data.
• Must pass drug screening test, criminal background checks and motor vehicle/driving checks. Must have valid Washington Driver License. Must have reliable personal transportation.