About Snap! Mobile, Inc:
Snap! Mobile is the essential technology platform for school athletics and activities. To date, Snap! Raise, our industry-leading fundraising solution, has raised more than $800 million dollars for over 100,000 groups and teams through over 12.5 million participants and donors. In addition to the Snap! Raise fundraising platform, Snap! Mobile further supports schools, groups, and teams with its other solutions: FanX (communication and fan engagement in a custom app), Snap! Spend (full-service money management), Snap! Store (year-round access to spirit wear), Snap! Manage (integrated scheduling, rostering, and registration), Snap! Insights (dashboard for custom financial reporting and fundraising oversight), and Snap! Sponsor (marketplace for local sponsors).
About the Role:
Snap! Mobile is looking for a stellar remote Customer Support Specialist to join our Revenue Operations team. This is a critical role at Snap, as our support team is the face of our Enterprise business responsible for delivering an excellent experience for anyone interacting with our SaaS platform. Daily tasks include resolving customer issues across all Snap product offerings, including fund management, feature usage, registration, account activation, compliance, and multilingual communications tools matters via phone, email or live chat and proactively engaging with users when issues arise. Candidates will be working to provide best-in-class support for administrative leaders, users, and Snap! Employees.
A successful candidate is self-motivated, dependable, well-organized, and adaptable with strong written and verbal communication skills and the ability to balance multiple projects. A "can-do" attitude is required, and the individual must thrive in a fast-paced, energetic work environment. Applicant must be comfortable and confident on the phone while able to think quickly under pressure.
This is an hourly full-time, remote position. We are open to any location in the continental United States as long as the candidate is willing to work within the hours of 9:30AM-6PM PST. Hourly pay (depending on level of experience) $19-21/HR Customer Support Specialist Responsibilities:
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