CARE Specialist

Trotter and Morton
US - Washington - Seattle
January 11, 2025

Part of the Trotter & Morton Group of Companies, Trotter & Morton Facility Services provides 24/7 preventive and predictive mechanical system maintenance and repair to condominiums, commercial, and institutional buildings.

At Trotter & Morton, we know we're only as good as our employees. We are looking to hire hard-working and committed individuals who will contribute to our team of experienced personnel by bringing a willingness to learn and an entrepreneurial spirit to every project. We are currently looking for a CARE Specialist to join our team! The CARE Specialist implements the Customer Assurance, Review and Evaluation (C.A.R.E.) program to measure the customer's perception of the service provided by Trotter & Morton Facility Services. They ensure the service provided to the customer is at or above the level of service sold to the customer and/or expected by the customer and represents Trotter & Morton Facility Services in a professional manner, bringing value to the contracted service provided as well as the C.A.R.E. program.

What's in it for you

Compensation Range: $25.00 - $30.00 per hour based on experience
Medical Insurance
PTO
Sick time accruals (based on state law rates)
Training and development

Roles and Responsibilities

Create weekly schedule to call all customers to conduct C.A.R.E. preventative maintenance
Create, assign and follow-up on any action items within 24 hours in regard to possible customer concerns
Assist in conducting the monthly in-house C.A.R.E. meetings
Discuss outstanding action items as well as customer concerns, repetitive issues and customer suggestions on a weekly basis with General Manager and Service Manager
Discuss maintenance agreement information for each Customer with Sales team to determine best upgrade solution when necessary
Serve as a liaison between the customer and sales departments when necessary
Report any issue to the General Manager or Service Manager within 24 hours of notification
Build rapport and long-term relationships with the customers of Trotter & Morton Facility Services
File all appropriate paperwork
Support Dispatcher and Service Coordinator roles as needed
Completing on site quality control inspections (may require climbing ladders and accessing roof tops)
Other responsibilities may be required as requested

Required Skills

Excellent organizational and coordination skills
Strong attention to detail
Good clerical, computing and data entry skills
Customer service and strong interpersonal skills
Excellent written and oral communication skills
Advanced proficiency with Microsoft Office applications
Comfortable with heights and ladders

Required Experience

High School Diploma or equivalent
Completion of Administrative Certificate
3 - 5 years of experience with customer service practices and principles
Must possess a valid driver's license and currently maintain a safe driving record as required by the company's insurance provider

We firmly believe our employees are our best assets and we are committed to providing ongoing training and support to allow them to reach their full potential. Trotter & Morton Group of Companies is an industry-leader in safety, and we strive for an incident-free workplace in all aspects of our operations. If you have a strong work ethic and commitment to excellence, apply today and build a rewarding career as a member of our high-performing team.

Our Commitment to Diversity

The Trotter & Morton Group of Companies is an equal opportunity employer. We are committed to hiring talented, qualified professionals without regard to race, age, gender, or any other protected ground and to providing an environment without discrimination.

Every effort is made to provide fair and equal employment and development opportunities and to ensure that our policies regarding hiring, compensation, promotions, and transfers are based solely on skills and capabilities, job requirements, job performance, and other job-related criteria.

We thank all applicants in advance, however, we will only contact candidates selected for an interview.

Read the full job description and apply online on the recuiter's web-site

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