About Us
One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable.
But this isn't your average doctor's office.
We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks.
Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.
In February 2023 we marked a milestone when One Medical joined Amazon.
Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes.
As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.
The Opportunity
As a Member Support Specialist you will be an ambassador for patients in office, with a mastery of human connection and a strong drive for service.
You will remove barriers to care, resulting in a truly exceptional in-office patient experience.
You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience.
You will be the first point of contact for patient feedback, as well as provide any other support as requested by the Leads, Office Manager, or in office providers.
You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges.
You have a strong grasp of verbal and written communication.
You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates.
You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity.
You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team.
You have an unwavering drive to help and serve others and create amazing moments for our members and teammates.
If this sounds like you, we would love to connect.
This role will support our clinics that include patients from an employer on-site & our Senior Health member population (age 65+)
What you'll likely work on:
These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification.
They are not to be construed as an exhaustive list of job duties performed by personnel in this classification.
Other job related duties may be assigned by management.
What you'll need:
Benefits designed to aid your health and wellness:
Taking care of you today
Protecting your future for you and your family
This is a full-time role based in-person with our team and patients at offices in the Seattle, Washington area.
This role is located at our Shoreline office.
The schedule for this role is Monday through Friday, from 7:
30 am to 5:
00 pm.
Physical Demands:
Mostly sedentary work duties require exerting up to ten pounds of force occasionally and/or small amounts of force frequently.
Sedentary work typically involves sitting most of the time, but may involve walking or standing for brief periods.
One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.
One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.
S.
Please refer to the E-Verification Poster (English/Spanish) and Right to Work Poster (English/Spanish) for a.
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