VALLEY MEDICAL CENTER
Department of Patient Care Services
The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization.
TITLE: Unit Secretary
JOB OVERVIEW: A unit secretary is responsible for the clerical and receptionist duties on a patient care unit. A float pool unit secretary is responsible for supporting clerical and receptionist duties throughout the house.
ROLE: See job description for administrative partner for generic job duties.
AREA OF ASSIGNMENT: Any patient care area.
RESPONSIBLE TO: PCS Manager, Administrative Supervisor,
and/or Charge Nurse
PREREQUISITES:
1. Evidence of good communication skills, both oral and written, including ability to spell accurately and write legibly.
2. Evidence of typing/basic computer education.
3. One-year acute hospital experience required.
GENERAL QUALIFICATIONS:
* Capable of comprehending, executing, and acting within scope of practice.
* Able to communicate effectively in oral and written form in the English language.
* Demonstrate excellence in communication skills and customer service.
* Dress professionally and follow VMC uniform standards.
* Demonstrates effective interpersonal skills in a diverse population.
* Able to communicate and work effectively with the physical and emotional developments of all age groups.
* Flexible in dealing with people, able to meet the public in a poised manner.
* Able to set priorities, work accurately, and organize work efficiently.
* Demonstrates initiative and resourcefulness.
* Complete all required annual education in a timely manner.
* Ability to be proficient in EPIC system.
UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT AND WORKING CONDITIONS: See generic job description.
PERFORMANCE RESPONSIBILITIES:
A. GENERIC FUNCTIONS:
See Administrative Partner s
UNIQUE JOB FUNCTIONS:
CLERICAL
* Demonstrates ability to differentiate structure and functions of VMC departments and make appropriate referrals.
* Maintains par levels of current forms and supplies.
* Ensures obsolete forms are removed from unit.
* Organizes and maintains efficient work area.
* Completes department and unit forms according to established guidelines.
* Updates phone rosters as necessary.
* Maintains chart order.
COMMUNICATION
* Demonstrates effective telephone etiquette.
* Demonstrates effective communication with the Medical Staff and other disciplines.
* Communicates knowledge of patient preferences to direct care providers.
* Requests services from ancillary and support departments.
* Greets and assists visitors as they arrive to department.
* Communicates when lab is calling with critical lab results to the responsible RN.
SAFETY
* Recognizes and responds appropriately to all emergency codes.
* Answers intercom and triages calls so that patient needs can be met in a timely fashion.
* Maintains competency to work on all patient care units.
* Adheres to infection control standards.
* Participates in emergency and disaster plans/drills.
* Demonstrates ability to use patient care technology (MobileView, Emergin, Right Fax).
ADAPTABILITY
* Performs both unique and general job functions on multiple patient care units during the length of the shift.
* Ability to easily transition from one patient care unit to another.
REVISED: 6/04, 1/07, 1/09, 3/2011, 1/13, 2/28/13, 4/13
Created:
Grade: SEIUSVC6F
FLSA: NE
Job Qualifications:
PREREQUISITES:
1. Evidence of good communication skills, both oral and written, including ability to spell accurately and write legibly.
2. Evidence of typing/basic computer education.
3. One-year acute hospital experience required.
GENERAL QUALIFICATIONS:
* Capable of comprehending, executing, and acting within scope of practice.
* Able to communicate effectively in oral and written form in the English language.
* Demonstrate excellence in communication skills and customer service.
* Dress professionally and follow VMC uniform standards.
* Demonstrates effective interpersonal skills in a diverse population.
* Able to communicate and work effectively with the physical and emotional developments of all age groups.
* Flexible in dealing with people, able to meet the public in a poised manner.
* Able to set priorities, work accurately, and organize work efficiently.
* Demonstrates initiative and resourcefulness.
* Complete all required annual education in a timely manner.
* Ability to be proficient in EPIC system.
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