Front Office Coordinator / Medical Receptionist

SOUTH SOUND PHYSICAL & HAND THERAPY (an affiliate of IRG) IS GROWING AND LOOKING FOR A FRONT OFFICE COORDINATOR TO ADD TO OUR TEAM. OFFERING WORK/LIFE FLEXIBILITY, A FUN AND REWARDING CULTURE & PROFESSIONAL GROWTH OPPORTUNITIES!YOUR BEST SELF.

This is our company motto, and we model our company culture around helping our employees and patients achieve their best selves. Do you want a career that is not solely customer service driven - but involves sales, marketing, business development, and community involvement? Do you want to experience the difference of being part of a company that feels like family - all while offering your community the best in Physical and Hand Therapy? If so, we want to talk to you.

Be a part of our team of like-minded individuals passionate about inspiring the community with connectivity, patient-centered care, and a dynamic, upbeat work culture.

THE POSITION:

Our Front Office Coordinators (FOCs) are one of the most integral positions in our company. They are responsible for day-to-day medical receptionist duties and play a crucial role in establishing and maintaining relationships and driving the patient experience. Our FOCs are responsible for optimizing patient appointment schedules, managing all incoming phone calls, processing and converting new referrals, collecting time-of-service payments, and obtaining insurance authorizations. As an intentionally transparent company, our FOCs gain business skills by learning about KPIs and benchmarks that drive clinic success and patient outcomes. With 35+ locations we connect our front office team globally and regionally for development and collaboration opportunities.

WHO YOU ARE:

• You love people and thrive on establishing meaningful connections
• You enjoy working in a fast-paced and FUN environment
• You enjoy the challenge of having something new come your way each day
• You are self-motivated, a go-getter, and a self-starter
• You have a positive attitude and a professional appearance
• You exhibit the ability to multitask without being overwhelmed
• You are capable of building strong rapport with clients from a variety of backgrounds through strong communication and empathy
• You are confident in your proficiency with technology and computer systems (EMR, Microsoft Office Suite, etc)

• A local experience - we are a PT-owned and operated company based in WA state. - no big national corporation in charge of the decisions that impact your patient care. Our administration, billing, and outreach teams are all local and deeply embedded in the therapy community. Our admin is here to support our therapy staff with community connections, and referral relations and help you create your ideal patient caseload while you focus on what matters, your patients.
• A 1:1 patient care model - we place patient care and the patient experience at the forefront of our business model. We encourage human connection and know the best experience for our patients is the maximization of time with our skilled therapists.
• Student loan assistance - we provide a monthly student loan assistance program to all of our employees to help you pay off those pesky student loans, faster.
• Career advancement opportunities - Leadership opportunities based on skill and performance, not just on seniority - IRG Leadership Institute courses are designed to develop the business skills to help you succeed and thrive throughout your career.
• Human connection and community involvement is just as important to us as patient care - we are deeply embedded in our communities and encourage all employees to find their passion and get involved.
• A full benefits package - including affordable medical, dental, and vision, 401k matching, paid time off, paid holidays, and sick leave. - Here at IRG we care about our staff's health and financial well-being and are proud to offer a very competitive benefits package.

• High school diploma (Bachelors degree in related field preferred)
• 2+ years experience in a customer-facing position
• Knowledge and adherence to HIPAA laws and compliance regulations

• Physical activity includes but is not limited to bending, reaching, squatting, lifting, and prolonged periods of sitting.
• Required to work at an IRG facility and be responsible for your transportation to and from the work site.
• Potential exposure to viruses, diseases, and infections from patients in the working environment.
• Ability to perform custodial duties using medical grade cleaning products - including but not limited to - cleaning bathrooms, laundry, and disinfection of exercise equipment.
• Work for extended periods at a video display terminal and will be required to use a keyboard to enter and gather information.
• The work schedule will be based on the needs of IRG

• Base salary: $18-$21 per hour depending on experience
• Benefits (please note: benefits eligibility is determined by hours worked, not all programs listed below are offered to all employees):
  • Paid Time Off (Holidays, Vacation, Sick, Personal)
  • Continuing Education Funds
  • Student Loan Repayment Program
  • 401K plan with employer match
  • Medical, Dental & Vision Plans
  • Health Savings Accounts (HSA) and Flexible Spending Accounts (FSAs)
  • Long-Term Disability
  • Life and AD&D Insurance
  • Employee Assistance Program
• Address
  South Sound Industrial & Hand Therapy
  300 Lilly RD NE
  Suite B
  Olympia, WA 98506
• Part-Time: 20-25 Hours/Week