US - Field Technical Spt Cons II - US2

Experis
US - Washington - Issaquah
January 17, 2025

Technical Solutions Specialist/Sr. Technical Support Pay Rate:
28/hr on W2 Duration:
24 Months on W2 Location:
99 Lake Drive Issaquah WA 98027 United States Position Overview:

We are seeking a Technical Solutions Specialist to join our team and contribute intermediate-level expertise to solve a variety of common business and technical challenges. The ideal candidate will work on moderately complex issues, providing informed analysis and limited project direction input while exercising independent judgment within established practices and procedures. This role involves creating solutions, resolving technical incidents, and building strong relationships with internal and external stakeholders.
Key Responsibilities:

Apply technical knowledge to operate and support technology areas such as server administration, technical security management, or performance management with moderate risk and complexity.
Integrate technical expertise with business understanding to create customer-focused solutions.
Resolve most technical incidents independently and collaborate with team members to address more complex or cross-technology issues.
Proactively identify potential escalations, alert management, and contribute to escalation resolution.
Deliver solutions to prevent recurring problems in the area of responsibility.
Utilize HP solutions to address moderately complex customer needs within technical responsibilities.
Balance internal business objectives with customer requirements within defined parameters.
Identify opportunities for additional services that could generate future service revenue growth.
Provide technical consulting support during contract renewals and build strong relationships with management in assigned accounts.
Drive customer expectation management during escalations and ensure proactive communication.
Manage small projects or programs within the team and suggest operational efficiencies.

Education and Experience Required:

Bachelor's degree preferred; an associate degree in a technical field with 4-6 years of related experience will also be considered.

Knowledge and Skills:

Broad knowledge of HP products, services, and offerings.
Basic understanding of corporate organization, job roles, and policies.
Comprehensive business, technical, or functional knowledge.
Proficiency in core technical competencies such as operating systems, networking, and core HP applications.
Strong communication skills, with the ability to engage effectively at technical, first-level, and middle-level management.
Active listening skills and the ability to tailor messages to diverse audiences.
Problem-solving expertise with proactive, reactive, and creative approaches.
Capability to identify priorities, evaluate alternative actions, and implement practical solutions.
Solid technical background or understanding to facilitate effective communication with customers and technicians.
Basic project management, analytical, and organizational skills.
Ability to identify and recommend operational efficiencies.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:
Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE:
MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

Read the full job description and apply online on the recuiter's web-site

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