Senior Patient Care Coordinator - Seattle, WA

Optum
US - Washington - Federal Way
December 28, 2024

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Senior Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals.

Schedule:
Monday - Friday - 10:
30 AM - 7:
00 PM PST

Location:
904 7th Ave. 2nd Floor Seattle, WA

Role Type:
Full-Time Onsite

Primary Responsibilities:

First point of contact for our patients. Sets the tone for a positive experience
Exhibits empathy, courtesy, competence, efficiency and care
Schedules appointments and procedures, following standard guidelines
Uses Multiple computer and phone systems to fulfill patient needs over phone
Verifies patient information, while documenting in their Electronic Health Record (EPIC)
Advises patients of their responsibilities regarding insurance and referral information

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
More information can be downloaded at:

/uhg.hr/uhgbenefits

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma/GED (or higher)
2+ years of customer service experience

Preferred Qualifications:

1+ years of experience in a health care setting
EMR experience
Knowledge/understanding of CPT/ICD-10 coding
Excellent communication skills and phone etiquette

Washington Residents Only:
The hourly range for Washington residents is $19.47 to $38.08 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Read the full job description and apply online on the recuiter's web-site

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