Patient Care Coordinator

Optum
US - Washington - Everett
January 20, 2025

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Schedule: Monday - Friday, 8am-5pm PST

Location: 1717 13th St, Suite 300, Everett, WA 98201

Primary Responsibilities:

Calls patients from specialty referral list to arrange for preventive screenings when applicable
Assists with patient recalls
Answer phone calls as they come into the department
Prioritize phone calls and voicemail
Communicates with clinical staff regarding urgent phone calls. Gather pertinent information for taking clear, complete telephone encounters (TEs) according to standard work (SW) and direct patient calls to clinical staff according to clinic policy
Perform patient interviews over the phone for those patients scheduling by phone to make sure they are scheduling at the appropriate facility, and appropriate procedure
Check voicemail often throughout the day
Schedules procedures appropriately. May interact with various scheduling tools
Fills empty spaces on schedules as cancellations occur from patient waiting list
Identify scheduling conflicts, notify appropriate people, and rearrange schedules to eliminate conflicts
Accurately takes basic historical data and documents to facilitate procedural scheduling and follows protocols and guidelines for appropriate procedure/test
Communicates patients concerns of change in health status to MD or MA staff
Communicates clinical information with other clinic disciplines regarding procedures - (Anticoagulation clinic, Anesthesia, Hospital, radiology, interpretive services, etc. )
May interact directly with patients, physicians, staff daily to schedule and coordinate rooms, equipment, supplies and procedural/testing schedules as well as coordination of billing for appropriate services
May perform insurance pre-authorization when applicable
May submit charges for services rendered when applicable
Provides established written instructions and instructs patients regarding appropriate procedures on preparations for procedure, medication and dietary restrictions for procedures
Instructs patients to proper location for tests
Asks appropriate questions regarding insurance/referral needs
Reviews paperwork from primary care office to assure patient is appropriately referred for screening or other procedure
Reviews medical history with patient before scheduling procedures
Determines from basic history information per protocol whether patient may go directly to procedure or will need office consult first
Following written parameters, instructs patients on how to alter medications (insulin, Coumadin, etc. ) in preparation for procedure
Arranges for and verifies interpretive services are available for procedures

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc. )

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma/GED (or higher)
1+ years of customer service experience
1+ years of experience with Microsoft Office Suite

Preferred Qualifications:

Knowledge of medical terminology and anatomy
2+ years of experience scheduling in a clinic or medical setting
Experience or knowledge of insurance/referral authorization and scheduling procedures
Experience with computer operations including Epic and PHS scheduling programs

Read the full job description and apply online on the recuiter's web-site

Patient Care Coordinator

Patient Care Coordinator

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