Hospital Development Manager

Job DetailsJob Location
Bellevue - Bellevue, WA

Salary Range
$92,000. 00 - $138,000. 00 Salary

Description and Qualifications

The Manager, Hospital Development has direct accountability for the management of day-to-day operations and oversees the implementation of strategies, policies, and processes that optimize organ and tissue donation.

ESSENTIAL JOB FUNCTIONSManagement Responsibilities

• Manages and leads assigned staff to plan, organize, and monitor the implementation of effective hospital development strategies that will improve donation outcomes.
• Assists with the development of departmental and organizational strategy.
• Is responsible for ensuring implementation of departmental strategic initiatives.
• Role models accountability for achieving results.
• Assists in the development and day-to-day management of departmental budget.
• Monitors departmental Key Performance Indicators and develops plans to maintain or improve performance.
• Ensures effective communication and coordination with team personnel, management, and senior leadership.
• Develops and ensures consistent application and compliance with departmental policies and procedures.
• Manages ongoing performance feedback and personal development plans.
• Successfully manages groups and projects (e. g. committees, workgroups, and staff teams).
• Works in concert with Donation Development Director and other applicable departments to reduce risk and ensure quality processes are in place.
• Identifies areas of opportunities for staff development or improvement and initiates action to address with a strong focus on staff retention.
• Collaborates with Donation Development Director to identify and to ensure completion of annual training needs of Hospital Development staff.
• Is responsible for effective on-boarding of direct reports in collaboration with the HD Training Program Manager.
• Actively participates in on-going departmental audit preparation.
• Maintains current knowledge of the donation and transplantation industry.
• Actively participates in departmental continuous process improvement activities.
• Collaborates with Organ Donation Services, Family Support, Tissue Donation Services & Communications Departments.
• Establishes an environment in alignment with LifeCenter's core values of integrity, collaboration, service, and courage.

• Establishes strong working relationships with key hospital administrators, physicians, nurses, and other associated health care professionals.
• Analyzes performance of regional accounts and works with staff to develop customized plans for assigned hospitals including short- and long-term objectives and action plans.
• Serves as HD AOC as needed to hospitals and clinical staff during referrals and cases.
• Maintains and assists in establishing contractual relationships with assigned hospitals for tissue recovery services.
• Works with staff to assess relationship status with key hospital staff and professional partners and recommends strategy for growth to strengthen LCNW's relationship within each hospital account.

• Collaborates with staff and leadership to implement strategies for retention for all current hospital partners with LCNW tissue recovery agreements.
• Assists in developing marketing/communications strategy and related tools, aimed at gaining additional market-segment share and increasing organ and tissue donation.
• Collaborates on the RFP process including drafting, editing, and finalizing partner proposals.
• Ensures consistent application and representation of LifeCenter brand and messaging among HD staff and activities.

• Establishes a strong working relationship with key medical examiners, and other professional partners, as appropriate.
• Participates in professional and community trade events, by exhibiting or speaking, as needed.
• Collaborates with partner donation agencies, as needed, to improve overall donation outcomes.

• Collaborates with internal departments to review process challenges, and work to implement process improvement efforts.
• Serves as a resource to internal partners regarding hospital policies and procedures.
• Provides on-call support during case activity on a regular basis.
• Collaborates with Communications department to create and update professional educational materials.
• Participates in the oversight of professional educational materials.
• Leads organizational and departmental projects as assigned

• This position directly supervises Hospital Development staff.

• Performs other related duties as required by the needs of the company and the senior leadership team.
• Participates in, and may lead, employee committees and events.
• Complies with applicable laws, regulations, and LifeCenter policies and procedures.

• In this capacity, and with the influence this position carries across the organization, this individual must actively foster an organizational culture based on collaboration, support, and constructive communication, i. e. , organization skills, ability to work effectively under deadline constraints, effective written and verbal communication skills, judgment and problem-solving skills, education and training skills.
• Excellent knowledge of writing and editing standards, including grammar, punctuation, spelling, and vocabulary.
• This individual must demonstrate operating knowledge of computers with a demonstrable, intermediate level skill (at a minimum) with Outlook, Word, Excel, and other comparable software programs.
• This position may require the ability to operate specialized equipment, such as audio-visual equipment.

• Integrity: We are trustworthy, reliable, respectful, and accountable.
• Collaboration: We work in partnership with others, seeking to understand and be understood, and finding common ground and shared goals to build upon together.
• Courage: We take personal responsibility and face challenges head-on.
• Service: Through professionalism and dedication, we honor our commitment to serve others and our obligation to be good stewards of the gift of life.

• This position requires the supervision of employees that may be in any part of LifeCenter Northwest's donor service area.
• Travel is essential to this position; the employee must be prepared to travel by automobile and airplane.
• This positi.