Supervisor HR Delivery Services

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.

Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Supervisor Human Resources Delivery Services for the Data Management Team is responsible for managing and enhancing Lumen's HR data management processes and practices.

You will oversee the daily operations of the team, ensuring the timely and accurate input of employee data into Lumen's HR system, while adhering to data governance policies and standards. You will use data, insights and voice of the customer framework to identify trends and opportunities for improvement in operational quality and efficiency.

The Main Responsibilities

• Lead, supervise and motivate the Data Management team, providing guidance, training, support and performance feedback.

• Ensure the accurate and timely input of employee data, such as new hires, re-hires, and changes, into HR systems.

• Establish, document and enforce data standards and protocols to ensure consistent, high-quality data across all HR systems.

• Conduct regular data audits to identify and correct inaccuracies, ensuring data integrity and compliance with company policies and legal regulations.

• Ensure compliance with all relevant data privacy regulations and internal company policies regarding the handling and protection of sensitive HR data.

• Identify opportunities for process improvements and automation within data workflows to increase efficiency and reduce errors.

• Develop and maintain data entry documentation and training materials as necessary.

• Partner with the HRIS team to ensure that all HR data systems are functioning effectively and to implement enhancements.

• Manage escalations ensuring prompt resolution and conduct root cause analysis and implement solutions as applicable.

• Develop and implement data governance policies, procedures, and standards in collaboration with HRIS, HRIT and other relevant departments.

• Prepare and present regular reports to leadership team on performance metrics to provide trends, insights and recommendations on areas for improvement.

• Participate in cross-functional projects and initiatives.

Location

This is a fully remote position open to candidates based anywhere in the U. S.

What We Look For in a Candidate

• Bachelor's degree in human resources, Business, Information Systems, or related field; or equivalent experience.

• Minimum of three years of experience in Human Resources in a Data Entry or Shared Services environment.

• Proficient in HR systems, SuccessFactors a plus.

• Ability to lead, coach, and develop high-performing teams.

• Knowledge of HR data privacy regulations and compliance requirements related to data management activities.

• Demonstrated experience in utilizing data to identify and drive process improvements, automation, and innovation initiatives, and using data to measure impact and outcomes.

• Strong analytical, problem-solving, and decision-making skills.

• Customer-centric mindset, with a passion for delivering a positive and consistent employee experience.

• Excellent communication, collaboration, and stakeholder management skills.

• Ability to work in a fast-paced, dynamic, and changing environment with agility and resilience.

• Proficient in HR systems, SuccessFactors a plus.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$82,969 - $110,625 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY

$87,117 - $116,156 in these states: CO HI MI MN NC NH NV OR RI

$91,266 - $121,688 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits (/ lumenbenefits. com/httpdocs2/index. html)

Bonus Structure

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 335710

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (/jobs. lumen. com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collect.