Senior Product Manager - Telephony Systems

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CenterWell leverages advanced technology to enhance primary care services for seniors. By integrating digital solutions, they provide personalized, comprehensive care that improves patient outcomes and supports the unique needs of the senior population.

The Senior Product Manager leverages their expertise in product management and primary care operations to deliver impactful digital solutions. This role encompasses all phases of the product life cycle, from inception to market introduction. Post-launch, the manager monitors product efficacy, utilizing feedback from patients, customers, and business partners to ensure products meet expectations and adjust as needed to achieve desired outcomes. The role influences departmental strategy and makes decisions on complex technical approaches for product components, working independently to determine objectives and approaches to assignments.

The Senior Project Manager- Telephony Systems will collaborate closely with front-line team members, as well as middle and senior-level leaders, to deliver technology solutions that enhance their work, and the care provided to patients. A strong technical aptitude, solid understanding of primary care practice operations, and excellent communication skills are essential for success in this role.

Responsibilities

• Own the telephony product to impact business strategies, execute the product vision, develop business requirements, and drive product launches.

• Ensure task completion, meet deadlines, represent the product in meetings, and maintain documentation.

• Provide updates, align with stakeholders and customers, communicate clearly, take accountability, and adapt as needed.

• Collaborate with IT and business teams to investigate customer needs, research and propose solutions, engage in cross-functional collaboration, and clarify business objectives.

• Act as the voice of the customer to align team tasks with organizational goals and lead external partnerships.

• Set goals and KPIs for product launches, define product roadmaps, and communicate updates to senior leaders.

• Develop business requirements and user stories, drive product launches with cross-functional teams, and proactively resolve blockers.

• Travel up to 25% within the United States.

Use your skills to make an impact

Required Qualifications

• Bachelor's degree

• 3+ years of product management experience.

• 5+years' experience in the healthcare sector, with a strong background in technology and operations.

• Proficiency with Genesys or similar systems, telephony protocols (SIP, VoIP), AI-driven voice analytics, and voicebots. Knowledge of FCC, CTIA TCPA, GDPR, and DNC regulations for sales dialing systems is a bonus.

• Background in developingtelephony features to streamline workflows and maximize talk time, with knowledge in call monitoring, compliance, and data retention.

• Must have agile product delivery experience, be self-motivated with strong interpersonal, communication, presentation, and organizational skills, and possess a proven ability to influence and lead cross-functional teams.

• Proven track record of successfully launching telephony products and services, managing the full product lifecycle from inception to post-launch monitoring and enhancements.

• Remote work position; must be available to work normal business hours in Eastern Standard Time (EST).

Preferred Qualifications

• MBA or other related graduate-level degree.

• Knowledge of customer engagement technology and CRM integration, including Salesforce.

• Superuser experience with cloud based telephony solution.

• Extensive experience in customer facing healthcare setting, with a focus on technology solutions.

• Experience with managed care practices.

​ Alert

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday. com with instructions on how to add the information into your official application on Humana's secure website.

Interview Format: HireVue

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Work at Home Statement

To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

Satellite, cellular and microwave connection can be used only if approved by leadership

Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Benefits

Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security-both today and in the future, including:

Health benefits effective day 1

Paid time off, holidays, volunteer time and jury duty pay

Recognition pay

401(k) retirement savings plan with employer match

Tuition assistance

Scholarships for eligible dependents

Parental and caregiver leave

Employee charity matching program

Network Resource Groups (NRGs)

Career development opportunities

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Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$102,200 - $140,700 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, 'Humana') offers competitive benefits that support whole-person well-being. Associate .