IT Services - PAM Tech Ops L3 - Implementation US Remote

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Manager

& Summary

A career in Information Security, within Internal Firm Services, will provide you with the opportunity to develop and support our internal security technologies and services across the entire global and local PwC network. Youll focus on being the forefront of designing, developing, and implementing information technology including hardware, software, and networks that enhances security of internal information and protect our firms intellectual assets.

This position will be part of PwC IT Services (US) LLC, a member of the PwC network of firms. PwC IT Services (US) LLC (a wholly owned subsidiary of PwC IT Services Limited) provides technology services to other PwC member firms. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Please see pwc. com/structure for further details.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Develop new skills outside of comfort zone.

• Act to resolve issues which prevent the team working effectively.

• Coach others, recognise their strengths, and encourage them to take ownership of their personal development.

• Analyse complex ideas or proposals and build a range of meaningful recommendations.

• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.

• Address sub-standard work or work that does not meet firm's/client's expectations.

• Use data and insights to inform conclusions and support decision-making.

• Develop a point of view on key global trends, and how they impact clients.

• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.

• Simplify complex messages, highlighting and summarising key points.

• Uphold the firm's code of ethics and business conduct.

This role supports all PwC firms comprising the global network of PwC firms. This role provides hands-on Level 3+ design, implementation and configuration support for CyberArks Privileged Access Manager solution. Our PAM team is at the forefront of designing, developing, testing and implementing identity solutions that control and minimize PwCs attack surface, protect our clients data and secure our intellectual property.

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:

High School Diploma

Minimum Year(s) of Experience:

4 year(s) of experience specifically within a deployment/build and upgrade role for the CyberArk Privileged Access Manager solution.

Preferred Qualifications:

Degree Preferred:

Bachelor's Degree

Certification(s) Preferred:

• CyberArk Sentry or Certified Delivery Engineer (CDE-PAM)

• Azure DevOps related (DevOps Engineer, Developer, Architect)

Preferred Knowledge/Skills:

Demonstrates extensive-level, abilities success with managing the identification and addressing of client needs:

• Deploying, upgrading, operating, administering and maintaining CyberArks Privileged Access Manager solution (full suite);

• Configuring CPM plug-ins (processes and prompts) and PSM connection components;

• Having attention to detail and an ability to interact and work with customers directly;

• Demonstrating knowledge of the CyberArk API and PACLI;

• Understanding authentication and authorization concepts including LDAP, MFA, Active Directory, SAML and RADIUS;

• Proving ability with Microsoft Active Directory, groups, group policy objects and service accounts, Microsoft Windows Server OS and using diagnostic tools (process monitor, event viewer, debug) to troubleshoot, and Microsoft IIS;

• Understanding identity and access management (IdAM) concepts (i. e. identity system of truth, user provisioning, accounts, entitlements, roles, access certifications, segregation of duties);

• Knowing Network OSI Layers, DNS, SMTP, NTP, SNMP, and syslog;

• Understanding of Firewall policies;

• Managing Load Balancing and/or Traffic management;

• Having knowledge of Certificates and ITIL concepts (i. e. incident, request, change, problem, configuration items);

• Working in a fast-paced environment with changing and shifting priorities, non-standard hours including weekends and/or after business hours, and be part of the on-call schedule;

• Designing, implementing, configuring, and operating multiple instances of CyberArks Privileged Access Manager solution, hosted on-premises and in the cloud;

• Understanding requirements to operate in PwC operational tools, cloud and DevOps platforms;

• Drafting, publishing, and maintaining comprehensive documentation required to design, implement, configure, and operate CyberArks PAM solution;

• Drafting detailed implementation and backout plans, identifying dependencies and coordinating across multiple teams to implement complex changes;

• Planning changes that minimize or eliminates impact to the CyberArk service;

• Reviewing and understanding release notes for CyberArks PAM solution;

• Demonstrating analysis, critical thinking, and problem-solving skills;

• Comparing and assessing data across different sources to make observations from it;

• Demonstrating curiosity for PwC technologies;

• Reviewing system and application logs to identify errors and issues;

• Showcasing the ability to identify and communicate non-standard or non-compliant configurations;

• Opening and managing support cases on the CyberArk customer portal;

• Adhering to all PwC ITSM processes (Change, Incident, Problem, etc);

• Drafting and editing weekly end-user or service wide impact communications; and,

• Adhering to operational and service level agreements for the teams support/assignment queue in ServiceNow.

This is a U. S. based role and PwC IT Services (US) LLC does not intend to hire external job seekers who will n.