Global Application Customer Experience Consultant

Our Company

At Teradata, we believe that people thrive when empowered with better information. That's why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers-and our customers' customers-to make better, more confident decisions. The world's top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

What You'll Do

Teradata is looking for a highly organized, motivated, and experienced individual to fulfil the role of Global Teradata Application Customer Experience Consultant. The role is responsible for ensuring high level of satisfaction among Teradata Applications Customer base, securing Customer retention and allowing growth. Global Teradata Application Customer Experience Consultants role key responsibilities:

• Educate Customer End Users on system capabilities, and best practices.

• Advocate necessary changes for evolving existing products in cooperation with Engineering and Sustaining Engineering Organizations.

• Build solutions that combine core product features with customer-requested extensions

• Finally, cooperate with Sales Organization for POC and Architecture guidance and with Consulting and DevOps Organization to ensure successful deliveries.

The position demands an individual with solid technical background and a proactive, energetic, hands-on approach. Excellent communication and interpersonal skills are a must as the role requires daily interactions both within as well as outside of Teradata organization. It is also necessary to be able to take ownership of multiple parallel topics. Therefore, experience in matrix management and strong collaboration skills are a must.

Role & Responsibilities

• Support Customers and Internal Teams for Teradata Applications

• Provide leadership on best practices associated with Teradata Applications

• Take part in initiatives to improve Teradata Applications ability to retain, grow and increase customer satisfaction

• Provide guidance, direction and support to regional Sales and Post Sales/Consulting Teams around the globe

• Build and deliver training and workshops for Customers

• Build Customer solutions on top of Teradata Applications

• Support POC / POV engagement

• Establish and maintain strong Customer relationships to play the role of Trusted Advisor

Who You'll Work With

You will work directly with Customers to evaluate existing solutions and propose and implement necessary changes. You will relay that customer feedback to the Product Engineering team to help improve the product and customer satisfaction. The sales organization will also leverage your customer experience to help improve its strategy.

What Makes You a Qualified Candidate

• 7+ years experience in Analytical CRM, Campaign Management, Business Intelligence, Digital Marketing and Advanced Analytics area

• Experience of being a part of a global team

• Demonstrated expertise of leading CRM projects in multiple industries (especially Banking, Insurance, Telco)

• Experience of cooperation with Engineering and Sustaining Engineering Organizations

• BA or BS in Business or Computer Science (or equivalent)

• Fluent English is a must, second language is a plus

What You Will Bring

• Passionate and strong communicator (verbal, written, listening)

• Excellent analytical and troubleshooting skills

• Excellent interpersonal skills and ability to lead towards a solution vision

• Ability to operate in a complex environment whilst developing strong working relationships

• Knowledge and experience of using and implementing Teradata (CIM, VCX) and Partner Applications (e.g. Celebrus, ActionIQ, Mapp, Aprimo) to drive business value

• Knowledge and experience of integrating Teradata Applications with Channel Applications and Middle Layers

• Knowledge of competitive landscape (Adobe, SAS, Salesforce)

• Knowledge and experience in using wide technology stack (e.g. Teradata, Java, Groovy, Python, Perl, Tomcat Application Servers, Linux and Windows Servers, REST API, microservices architecture, Redis)

• Proven ability to work on a global basis factoring in the needs of a culturally diverse environment

• Ability to work autonomously or as part of a team to achieve results

• Ability to work both with business teams as well as technical teams. Ability to build common understanding between the two

• High standards and attention to detail; self-starting and strong focus on completing/finishing

• Proven track record of delivering large BI/Campaign Management/Digital Marketing projects

Pay Rate: $111,800.00 - $139,800.00 - $167,700.00 Annually

Why We Think You'll Love Teradata

We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.

#LI-CP2

Teradata invites all identities and backgrounds in the workplace. We work with deliberation and intent to ensure we are cultivating collaboration and inclusivity across our global organization.

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We are proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status.

Pay Rate: 111800.0000 - 139800.0000 - 167700.0000 Annually

Starting pay for the successful applicant will depend on geographic location, internal equity, job-related knowledge, skills, and candidate experience. Learn more about Teradata's competitive Total Rewards package at ***/About-Us/Careers/Benefits