Vermont Information Processing is the country's leading provider of software solutions for the beverage industry. We craft the technology that assists in every part of a beverage's journey from its creator to your glass! For over 50 years VIP's success has been driven by the relationships we've built with our beverage customers and partners. We work to solve their mission-critical problems, provide innovative solutions for their businesses and never stop reimagining ways that we can help them succeed.
VIP is looking for a Software Support Specialist for mid-shift coverage to join our RAS (Route Accounting System) Customer Support Team. The successful Software Support Specialist must enjoy working with others, be a fast learner, have excellent technical diagnostic skills, and enjoy a fast-paced environment. We are looking for an enthusiastic individual who can handle multiple tasks and be committed to customer satisfaction. Knowledge of the distribution industry is a plus.
Position Type: Full Time, Hybrid - will be required to report to our office in Colchester, VT
Primary Responsibilities:
Work directly with customers by email or phone
Respond promptly to customer inquiries in a professional manner
Obtain and evaluate all relevant information to handle and resolve customer complaints
Direct requests and unresolved issues to the designated resource
Serve as liaison between the customer and various internal departments
Record details of inquiries, comments, complaints, transactions as well as actions taken towards resolution
Follow up on customer communications and interactions
Requirements: Excellent communication skills - verbal & written
Strong ability to analyze and solve problems
Attention to detail and accuracy
Detail oriented and ability to maintain data confidentiality
Reliable & dependable
Ability to multitask under pressure
College degree and at least one year of customer service experience preferred
Must be able to work the mid-shift. Preferably 11:00AM - 8:00PM
Benefits Include: Health Insurance
Vision and Dental Expense Reimbursement
ESOP (Employee Stock Ownership Plan)
401k and Profit Sharing
Life and Disability Insurance
Health Savings and Flexible Spending Accounts
Paid Parental Leave
On-site Child Care Center (VT)
On-site Fitness Center (VT)
On-site Health Clinic (VT)
Discounted Gym Memberships
Combined Time Off and Floating Holidays
Flex and Hybrid Schedules
All full time job offers are contingent upon passing a pre-employment drug screening and background check.
VIP offers the unique opportunity to become a valued member of both an industry-leading organization and a 100% employee-owned company. We provide a great work environment and benefits that support a healthy work/life balance, as well as growth opportunities and a generous retirement plan that support a stable future. Consistently named one of the Best Places to Work in Vermont, our goal is to offer an atmosphere that you can look forward to being a part of every day.
Receive real-time job alerts and never miss the right job again
US - VT - VT - Burlington
January 28, 2025
Magnet Medical is seeking a travel nurse RN Med Surg / Telemetry for a travel nursing job in Burlington, Vermont. & Requirements • Specialty: Med Surg / Telemetry • Discipline: RN • Start Date: 02/24/2025 • Duration: 14 weeks • 36 hours per week • Shift: 12 hours, nights • Employment Type: Travel A...
US - VT - VT - Windsor
January 29, 2025
Care Team Solutions is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Windsor, Vermont. & Requirements • Specialty: ED - Emergency Department • Discipline: RN • Start Date: 02/17/2025 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours • Employment Type:...
US - VT - VT - Windsor
January 29, 2025
Fide` is seeking a travel Radiology Technologist for a travel job in Windsor, Vermont. & Requirements • Specialty: Radiology Technologist • Discipline: Allied Health Professional • Start Date: 02/17/2025 • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, days • Employment Type: Travel Role:...
US - VT - VT - Brattleboro
January 24, 2025
Focus Staff is seeking a travel nurse RN Psychiatric for a travel nursing job in Brattleboro, Vermont. & Requirements • Specialty: Psychiatric • Discipline: RN • Start Date: 02/10/2025 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights • Employment Type: Travel Focus Staff is seeking...
US - VT - VT - Windsor
January 27, 2025
Focus Staff is seeking a travel CT Technologist for a travel job in Windsor, Vermont. & Requirements • Specialty: CT Technologist • Discipline: Allied Health Professional • Start Date: 02/17/2025 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, days • Employment Type: Travel Focus Staff...
US - VT - VT - Burlington
January 28, 2025
Focus Staff is seeking a travel nurse RN ICU - Intensive Care Unit for a travel nursing job in Burlington, Vermont. & Requirements • Specialty: ICU - Intensive Care Unit • Discipline: RN • Start Date: 02/24/2025 • Duration: 20 weeks • 36 hours per week • Shift: 12 hours, nights • Employment Type:...
US - VT - VT - Springfield
January 24, 2025
Care Team Solutions is seeking a travel nurse RN OR Circulate for a travel nursing job in Springfield, Vermont. & Requirements • Specialty: OR Circulate • Discipline: RN • Start Date: 02/17/2025 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours • Employment Type: Travel Registered Nurse...
US - VT - VT - Middlebury
January 27, 2025
Focus Staff is seeking a travel nurse RN Long Term Care for a travel nursing job in Middlebury, Vermont. & Requirements • Specialty: Long Term Care • Discipline: RN • Start Date: 02/10/2025 • Duration: 20 weeks • 40 hours per week • Shift: 8 hours, evenings • Employment Type: Travel Focus Staff is...
US - VT - VT - Burlington
January 26, 2025
Magnet Medical is seeking a travel CT Technologist for a travel job in Burlington, Vermont. & Requirements • Specialty: CT Technologist • Discipline: Allied Health Professional • Start Date: 04/07/2025 • Duration: 16 weeks • 40 hours per week • Shift: 10 hours, days • Employment Type: Travel A CT...
US - VT - VT - Town of Rockingham
January 24, 2025
Care Team Solutions is seeking a travel nurse RN Psychiatric for a travel nursing job in Town of Rockingham, Vermont. & Requirements • Specialty: Psychiatric • Discipline: RN • Start Date: 02/17/2025 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours • Employment Type: Travel Registered...
US - VT - VT - Burlington
January 29, 2025
Focus Staff is seeking a travel nurse RN Med Surg for a travel nursing job in Burlington, Vermont. & Requirements • Specialty: Med Surg • Discipline: RN • Start Date: 02/24/2025 • Duration: 14 weeks • 36 hours per week • Shift: 12 hours, nights • Employment Type: Travel Focus Staff is seeking a...
US - VT - VT - Springfield
January 24, 2025
Wellspring Nurse Source is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Springfield, Vermont. & Requirements • Specialty: ED - Emergency Department • Discipline: RN • Start Date: 02/17/2025 • Duration: 12 weeks • 36 hours per week • Shift: 12 hours, nights •...
US - VT - VT - Springfield
January 24, 2025
Care Team Solutions is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Springfield, Vermont. & Requirements • Specialty: ED - Emergency Department • Discipline: RN • Start Date: 02/17/2025 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours • Employment Type:...
US - VT - VT - Burlington
January 28, 2025
Focus Staff is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Burlington, Vermont. & Requirements • Specialty: ED - Emergency Department • Discipline: RN • Start Date: 02/24/2025 • Duration: 12 weeks • 36 hours per week • Shift: 12 hours • Employment Type: Travel...
US - VT - VT - Springfield
January 24, 2025
Focus Staff is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Springfield, Vermont. & Requirements • Specialty: ED - Emergency Department • Discipline: RN • Start Date: 02/17/2025 • Duration: 12 weeks • 36 hours per week • Shift: 12 hours, nights • Employment Type:...
US - VT - VT - Barre
January 24, 2025
Focus Staff is seeking a travel Physical Therapist for a travel job in Barre, Vermont. & Requirements • Specialty: Physical Therapist • Discipline: Therapy • Start Date: 02/03/2025 • Duration: 13 weeks • 40 hours per week • Shift: 8 hours • Employment Type: Travel Focus Staff is seeking a Physical...
US - VT - VT - Springfield
January 20, 2025
Ardor Health Solutions is seeking a travel nurse RN Med Surg / Telemetry for a travel nursing job in Springfield, Vermont. & Requirements • Specialty: Med Surg / Telemetry • Discipline: RN • Start Date: 02/17/2025 • Duration: 12 weeks • 36 hours per week • Shift: 12 hours, nights • Employment Type:...
US - VT - VT - Rutland
January 24, 2025
Ardor Health Solutions is seeking a travel nurse RN Hospice Palliative Care RN for a travel nursing job in Rutland, Vermont. & Requirements • Specialty: Hospice Palliative Care RN • Discipline: RN • Start Date: 01/31/2025 • Duration: 12 weeks • 37 hours per week • Shift: 8 hours, days • Employment...
US - VT - VT - Springfield
January 24, 2025
Travel Nurses, Inc. is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Springfield, Vermont. & Requirements • Specialty: • ED - Emergency Department • Discipline: • RN • Duration: • 12 weeks • 36 hours per week • Shift: • 12 hours, nights • Employment Type: • Travel...
US - VT - VT - South Burlington
January 28, 2025
Company Overview Sleep Number team members are part of a passionate, purpose-driven culture that supports improving the health and wellbeing of society through higher quality sleep. • We are not just focused on our customers, however; being employed by Sleep Number means your personal wellbeing is...
US - VT - VT - Saint Albans
January 25, 2025
Focus Staff is seeking a travel CT Technologist for a travel job in Saint Albans, Vermont. & Requirements • Specialty: CT Technologist • Discipline: Allied Health Professional • Start Date: 02/24/2025 • Duration: 13 weeks • 40 hours per week • Shift: 12 hours • Employment Type: Travel Focus Staff is...
US - VT - VT - Springfield
January 24, 2025
Focus Staff is seeking a travel nurse RN Psychiatric for a travel nursing job in Springfield, Vermont. & Requirements • Specialty: Psychiatric • Discipline: RN • Start Date: 02/17/2025 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours • Employment Type: Travel Focus Staff is seeking a...
GrapeTree Medical Staffing Allied
US - VT - VT - Springfield
January 28, 2025
GrapeTree Medical Staffing Allied is seeking a travel Radiology Technologist for a travel job in Springfield, Vermont. & Requirements • Specialty: Radiology Technologist • Discipline: Allied Health Professional • Start Date: 02/10/2025 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, days...
US - VT - VT - Burlington
January 27, 2025
Focus Staff is seeking a travel CT Technologist for a travel job in Burlington, Vermont. & Requirements • Specialty: CT Technologist • Discipline: Allied Health Professional • Start Date: 04/07/2025 • Duration: 16 weeks • 40 hours per week • Shift: 10 hours, days • Employment Type: Travel Focus...
US - VT - VT - Glover
January 24, 2025
Jackson Therapy Partners is seeking a travel Physical Therapist for a travel job in Glover, Vermont. & Requirements • Specialty: • Physical Therapist • Discipline: • Therapy • Start Date: • 08/26/2025 • Duration: • 13 weeks • 40 hours per week • Shift: • 8 hours • Employment Type: • Travel Setting:...
US - VT - VT - Springfield
January 24, 2025
Daisy Medical Staffing is seeking a travel nurse RN Psychiatric for a travel nursing job in Springfield, Vermont. & Requirements • Specialty: Psychiatric • Discipline: RN • Start Date: 02/17/2025 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, rotating • Employment Type: Travel Daisy...
US - VT - VT - Northfield Falls
January 25, 2025
BAYADA Home Health Care is seeking a Home Health Physical Therapy Assistant for a job in Northfield Falls, Vermont. & Requirements • Specialty: Physical Therapy Assistant • Discipline: Therapy • Duration: Ongoing • Employment Type: Staff BAYADA Home Health Care is currently seeking an experienced...