Vermont Information Processing is the country's leading provider of software solutions for the beverage industry. We craft the technology that assists in every part of a beverage's journey from its creator to your glass! For over 50 years VIP's success has been driven by the relationships we've built with our beverage customers and partners. We work to solve their mission-critical problems, provide innovative solutions for their businesses and never stop reimagining ways that we can help them succeed.
VIP is looking for a Software Support Specialist for mid-shift coverage to join our RAS (Route Accounting System) Customer Support Team. The successful Software Support Specialist must enjoy working with others, be a fast learner, have excellent technical diagnostic skills, and enjoy a fast-paced environment. We are looking for an enthusiastic individual who can handle multiple tasks and be committed to customer satisfaction. Knowledge of the distribution industry is a plus.
Position Type: Full Time, Hybrid - will be required to report to our office in Colchester, VT
Primary Responsibilities:
Work directly with customers by email or phone
Respond promptly to customer inquiries in a professional manner
Obtain and evaluate all relevant information to handle and resolve customer complaints
Direct requests and unresolved issues to the designated resource
Serve as liaison between the customer and various internal departments
Record details of inquiries, comments, complaints, transactions as well as actions taken towards resolution
Follow up on customer communications and interactions
Requirements: Excellent communication skills - verbal & written
Strong ability to analyze and solve problems
Attention to detail and accuracy
Detail oriented and ability to maintain data confidentiality
Reliable & dependable
Ability to multitask under pressure
College degree and at least one year of customer service experience preferred
Must be able to work the mid-shift. Preferably 11:00AM - 8:00PM
Benefits Include: Health Insurance
Vision and Dental Expense Reimbursement
ESOP (Employee Stock Ownership Plan)
401k and Profit Sharing
Life and Disability Insurance
Health Savings and Flexible Spending Accounts
Paid Parental Leave
On-site Child Care Center (VT)
On-site Fitness Center (VT)
On-site Health Clinic (VT)
Discounted Gym Memberships
Combined Time Off and Floating Holidays
Flex and Hybrid Schedules
All full time job offers are contingent upon passing a pre-employment drug screening and background check.
VIP offers the unique opportunity to become a valued member of both an industry-leading organization and a 100% employee-owned company. We provide a great work environment and benefits that support a healthy work/life balance, as well as growth opportunities and a generous retirement plan that support a stable future. Consistently named one of the Best Places to Work in Vermont, our goal is to offer an atmosphere that you can look forward to being a part of every day.
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