Sales Manager

Consolidated Communications
US - Vermont - Burlington
December 11, 2024

Major Duties

Classification: Exempt / Non-Bargaining
Join a team that offers growth potential, competitive compensation, an excellent benefits package and the opportunity to make a significant impact on the lives of customers and communities. Consolidated Communications is a best-in-class, top 10 U.S. fiber provider that delivers reliable fiber communications solutions to consumers and businesses. We are committed to providing meaningful work in a positive environment while connecting people and enriching how they work and live. At Consolidated, our employees make the difference. We welcome and value individuals from different cultures, with diverse life and work experiences and educational backgrounds.
The Manager role in channel is responsible for the day-to-day management and operations of our channel pre-sales/support team. The candidate is responsible for the performance, motivation and development of the support team. This role will provide overall support to the channel sales team and partners, ensuring the team's success in obtaining financial targets. The ideal candidate will be responsible for cultivating strong relationships with our partners, ensuring their success, and driving mutual growth. As a manager, you will collaborate with cross-functional teams to maximize the value our partners receive from our products/services, while also identifying opportunities for expansion and increased engagement.

Responsibilities

Lead and manage pre-sales/support team
Monitor work volumes ensuring timely responses
Provide coaching/training
Act as primary contact for escalations
Promote collaboration with internal teams to ensure accurate handoff and overall implementation of orders
Participate in virtual and in-person customer/partner meetings as needed
Lead special projects
Work directly with channel sales team ensuring adequate support for team success
Promotes a positive customer experience
All other duties as assigned

Qualifications

Strong commitment to organizational development and coaching designed to drive improvement of key measures
Strong understanding/knowledge of channel sales process
Planning skills to develop and implement daily operational directives designed to enhance performance, improve work processes and customer interaction/service
Proficient in Microsoft Office programs
Understanding how to navigate internal company dynamics and prioritize resources
Knowledge of customer order entry and functionality
Strong communication skills
Strong analytical skills
Candidate must have excellent time management and organizational skills
Must maintain a high level of professionalism, focus, and patience managing multiple competing priorities in a fast-paced environment
Preferred Qualifications:
Bachelor's degree or the equivalent in experience and a minimum of 3-5 years applicable experience
Excellent verbal and written communication skills
Previous experience managing a team is preferred

Benefits Offered

We are proud to offer a comprehensive and competitive benefits package:
401(k) matching
Medical, Rx, Dental and Vision insurance
Disability insurance
Flexible spending account
Health savings account
Life insurance
Tuition reimbursement
Paid vacation and personal days
Paid holidays
Employee Assistance Program

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.

Read the full job description and apply online on the recuiter's web-site

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